Customer Service Representative (Non- Voice Account Offer)
TORCH Solutions
Date: 11 hours ago
City: Bacolod City
Contract type: Full time
This is an exciting opportunity to join the team as a Customer Service Representative (Non-Voice Account Offer) based in Bacolod City. In this full-time role, you will be responsible for providing exceptional customer service support to our clients through non-voice communication channels such as email, chat, and social media.
What you'll be doing
Respond to customer inquiries and requests in a timely and professional manner
Provide accurate information and solutions to resolve customer issues
Document and maintain detailed records of customer interactions
Identify opportunities to improve customer experience and suggest process improvements
Work collaboratively with cross-functional teams to ensure customer satisfaction
Adhere to company policies, procedures, and quality standards
What we're looking for
Strong communication and interpersonal skills with the ability to engage with customers effectively
Excellent written and grammar skills in English
Proficient in using various digital communication platforms and tools
Ability to multitask, prioritize, and work efficiently in a fast-paced environment
Customer-centric mindset with a passion for delivering exceptional service
Previous experience in a call centre or customer service role is preferred
Apply now for this exciting opportunity to be part of the team!
What you'll be doing
Respond to customer inquiries and requests in a timely and professional manner
Provide accurate information and solutions to resolve customer issues
Document and maintain detailed records of customer interactions
Identify opportunities to improve customer experience and suggest process improvements
Work collaboratively with cross-functional teams to ensure customer satisfaction
Adhere to company policies, procedures, and quality standards
What we're looking for
Strong communication and interpersonal skills with the ability to engage with customers effectively
Excellent written and grammar skills in English
Proficient in using various digital communication platforms and tools
Ability to multitask, prioritize, and work efficiently in a fast-paced environment
Customer-centric mindset with a passion for delivering exceptional service
Previous experience in a call centre or customer service role is preferred
Apply now for this exciting opportunity to be part of the team!
How to apply
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