Customer Service Representative (mid shift - UK)
ColCap Financial Group
Date: 5 hours ago
City: Taguig
Contract type: Full time
Why Join Us?
Be part of a team that delivers best-in-class customer service and ensures smooth mortgage servicing! If youre detail-oriented, proactive, and thrive in a fast-paced environment, this role is for you.
Key Responsibilities
Industry Leader
Be part of a trusted non-bank lender with a loan portfolio exceeding $17 Billion and a strong presence in the Australian mortgage market.
Career Growth
Unlock opportunities to learn and advance within a dynamic, expanding organization.
Work-Life Balance
Enjoy day shifts and fixed weekends off for a healthy work-life harmony.
Comprehensive Benefits
HMO coverage with 2 free dependents upon regularization
Paid Vacation Leave (extra credits starting your 2nd year)
Sick Leave Credits
Meal Allowance
Bereavement Leave
Birthday Leave
Employee-Centric Culture
Annual Performance Reviews to recognize your contributions
Monthly Employee Engagement Activities for a fun and collaborative workplace
Employee Recognition Awards
Community Service Programs
Training Programs
Leadership Programs
Cultural Trainings
Stability & Innovation
Join a company backed by strong funding lines and a proven track record in mortgage lending and securities.
Be part of a team that delivers best-in-class customer service and ensures smooth mortgage servicing! If youre detail-oriented, proactive, and thrive in a fast-paced environment, this role is for you.
Key Responsibilities
- Retain customers by offering suitable product transfers
- Manage Product Transfer cases from eligibility checks to completion
- Handle customer queries via email, calls, and letters
- Oversee mortgage servicing processes and ensure compliance
- Coordinate with brokers, solicitors, and third parties for account-related issues
- Maintain accurate records of transactions and communications
- Prepare reports and assist in team projects
- Ensure data integrity and GDPR compliance
- Perform tasks such as:
- Sending rate quotes to brokers/customers
- Inputting Product Transfer rates
- Following up on missed payments and alerts
- Assisting with loan payoff processing
- Strong verbal and written communication skills
- Excellent attention to detail and analytical ability
- Positive attitude and customer-focused mindset
- Previous experience in mortgages or loans preferred
- Background in customer service is essential
- Ability to multi-task, plan, and work under pressure
- Proficient in Microsoft Word, Excel, and email systems
Industry Leader
Be part of a trusted non-bank lender with a loan portfolio exceeding $17 Billion and a strong presence in the Australian mortgage market.
Career Growth
Unlock opportunities to learn and advance within a dynamic, expanding organization.
Work-Life Balance
Enjoy day shifts and fixed weekends off for a healthy work-life harmony.
Comprehensive Benefits
HMO coverage with 2 free dependents upon regularization
Paid Vacation Leave (extra credits starting your 2nd year)
Sick Leave Credits
Meal Allowance
Bereavement Leave
Birthday Leave
Employee-Centric Culture
Annual Performance Reviews to recognize your contributions
Monthly Employee Engagement Activities for a fun and collaborative workplace
Employee Recognition Awards
Community Service Programs
Training Programs
Leadership Programs
Cultural Trainings
Stability & Innovation
Join a company backed by strong funding lines and a proven track record in mortgage lending and securities.
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