Customer Service Representative (Inbound and Outbound)
OFFSURE
Date: 22 hours ago
City: Angeles City
Contract type: Full time
Job Type: Full-time
Work Arrangement: Office-based
Work Schedule: Monday to Friday
Work Hours: 40 hours per week
Experience level: Intermediate to Mid Level
Qualifications
Work Arrangement: Office-based
Work Schedule: Monday to Friday
Work Hours: 40 hours per week
Experience level: Intermediate to Mid Level
Qualifications
- Minimum of 2 years of experience in a customer service role handling both inbound and outbound calls.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using CRM systems
- Problem-solving and critical-thinking skills.
- Inbound Calls: Handle incoming customer inquiries via phone, email, or chat, providing accurate information, troubleshooting issues, and ensuring high levels of customer satisfaction.
- Outbound Calls: Proactively contact customers for follow-ups, service reminders, product promotions, or issue resolution.
- Customer Support: Identify and resolve customer concerns, escalate issues when necessary, and provide feedback to improve customer experience.
- Order Processing: Assist customers with placing orders, processing returns or exchanges, and providing order status updates.
- Product Knowledge: Maintain in-depth knowledge of the company’s products or services to provide accurate information to customers.
- Sales & Promotions: Promote relevant products, services, or promotions to customers, meeting or exceeding sales and call targets.
- Documentation: Accurately log customer interactions, issues, and resolutions in the CRM system, ensuring data integrity.
- Quality Assurance: Follow company protocols and guidelines, adhering to quality and compliance standards in customer interactions.
- Collaboration: Work with other departments to resolve customer issues and improve processes.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Account Officer
BDO Unibank,
Angeles City
22 hours ago
Job Responsibilities Responsible for the overall account management and implementation of processes and procedures in relation to client servicing, sales and collection operations and day-to-day activities. He/She will be responsible accommodating calls, requests for quotations, endorsements and policies and other inquiries from clients, insurance companies, BDO branches and other units.Job Qualifications Candidate must possess atleast Bachelor's Degree in any field....
Sr. Talent Acquisition Partner
Axos Business Center,
Angeles City
6 days ago
Axos Business Center, CorpAbout This JobProvides expertise and leads in the entire hiring cycle, including recruiting, interviewing, reference checking, making offers, and ensures regulatory and policy compliance throughout.Developing plans for sourcing appropriate candidates, conducting the interview process, and extending offers to selected candidates while maintaining a low cost per hire. Coaching junior staff on the use of advanced candidate sourcing...
Chance to win an iPhone 16 if you get hired at Foundever in Tarlac T&C apply.
Foundever,
Angeles City
1 week ago
Be part of one of the best BPO companies to work for in Asia!Join us at Foundever Tarlac with BIG TIME Incentives!What’s in it for you?-HMO Benefits for you and your Loved-one’s-Career Growth Advancement-Healthy work Environment-Work-Life Balance-Competitive Salary*Terms and Conditions Apply* Don’t miss out on this fantastic opportunity. See the details below to start your application.You have the option to...
