Customer Service Representative - GDEx
Helpware
Date: 2 days ago
City: Cebu City
Contract type: Full time
Job Summary
We are looking for a detail-oriented and customer-focused Non-Voice Customer Service Representative to join our GDEx Healthcare team. This role involves handling healthcare-related inquiries and support requests through email, chat, or ticketing platforms. Ideal candidates are organized, proactive, and capable of delivering exceptional service without phone interaction.
Key Responsibilities
We are looking for a detail-oriented and customer-focused Non-Voice Customer Service Representative to join our GDEx Healthcare team. This role involves handling healthcare-related inquiries and support requests through email, chat, or ticketing platforms. Ideal candidates are organized, proactive, and capable of delivering exceptional service without phone interaction.
Key Responsibilities
- Respond to customer inquiries and concerns via chat, email, or messaging systems in a timely and professional manner
- Accurately process orders, returns, and general account requests
- Ensure compliance with healthcare protocols, data privacy, and client-specific requirements
- Collaborate with internal departments to resolve complex customer issues
- Maintain accurate and updated records of customer interactions
- Meet individual and team performance metrics, including response time, accuracy, and customer satisfaction
- Provide consistent, high-quality service in accordance with company standards and procedures
- At least 1 year of experience in a non-voice CSR role, preferably in healthcare or a related industry
- Excellent written communication skills in English
- Strong attention to detail and organizational skills
- Proficient in using CRM tools, ticketing systems, and Microsoft Office applications
- Ability to work independently in a fast-paced environment
- Amenable to shifting schedules, including weekends and holidays, if needed
- Familiarity with healthcare terms or processes is an advantage but not required
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