Customer Service Representative - French Speaker (PH) Permanent WFH
Newstel Worldwide
Date: 7 hours ago
City: Quezon City
Contract type: Full time
Remote
About The Role
We are seeking a highly experienced and professional Customer Support Representative with exceptional English and French communication skills, proven call center expertise, and a strong sense of integrity. This is a fully remote role that requires a self-motivated, reliable individual who consistently demonstrates proactive behavior, empathy, and professionalism in every customer interaction.
Key Responsibilities
We are seeking a highly experienced and professional Customer Support Representative with exceptional English and French communication skills, proven call center expertise, and a strong sense of integrity. This is a fully remote role that requires a self-motivated, reliable individual who consistently demonstrates proactive behavior, empathy, and professionalism in every customer interaction.
Key Responsibilities
- Deliver outstanding customer service via phone, chat, and email.
- Handle customer inquiries, concerns, and requests with efficiency, empathy, and professionalism.
- Provide support with account management, technical troubleshooting, order processing, and other service-related tasks based on account assignment.
- Maintain up-to-date knowledge of company products, services, and procedures to ensure accurate information is shared with customers.
- Ensure timely resolution of customer issues in alignment with service level agreements (SLAs).
- Accurately document customer interactions and update records in the system.
- Adhere to company policies, standard operating procedures, and quality standards in every interaction.
- BPO experience is an advantage
- Must be able to understand and speak French
- Exceptional English communication skills — both written and verbal — with strong grammar and clarity.
- Strong empathy and active listening skills, with the ability to understand and resolve customer concerns effectively.
- Proven ability to work towards defined performance KPIs and consistently meet or exceed targets.
- High level of professionalism, integrity, and accountability in a remote work setting.
- Technologically proficient; able to navigate multiple systems and tools with ease.
- Educational background: High School Graduate (Old Curriculum), SHS Graduate, Vocational/Associate Degree, or College Graduate/undergraduate.
- Must have own pc/laptop (min of core i3 latest gen and 8GB RAM) and good internet connection.
- Proactive, solutions-oriented mindset.
- Demonstrates initiative and a genuine commitment to customer satisfaction.
- Comfortable working independently and managing time effectively in a remote environment.
- HR to Screen Applicants
- Initial Requirements submission
- Assessment (20-30 minutes)
- Initial Interview (30 minutes)
- Final Interview (30-60 minutes)
How to apply
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