Customer Service Representative for Travel

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our Team Is Composed Of Hand-picked Talented Individuals Adapted To Handle Themselves In a Balanced Environment Of Smart And Hard Work While Maintaining a Dynamic Relationship With Stakeholders, Leaders, And Team Members. Important Decisions Revolve Around The Guidance Of Our Core Values, Especially When Choosing The Right People

• Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.
• Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
• Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
• Integrity. Integrity is standing up for what we believe is right and living by our highest values.
  
  

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

If you don’t know where to start, check us out at www.enshored.com.

Job Description

We are looking for Travel Consultants who are passionate about delivering exceptional customer service and helping clients with their business travel needs. This is an exciting opportunity to join a dynamic, fast-growing team where you can sharpen your travel expertise, work with global clients, and grow your career.

What You’ll Do

• Suggest and recommend the best travel options based on client needs.
• Communicate directly with clients through email, chat, and phone.
• Support B2B customers with their business travel bookings.
• Liaise with suppliers and partners to resolve booking concerns.
• Deliver excellent customer service, exceeding client expectations.
• Proactively identify and solve issues, using both established policies and creative thinking.
• Stay updated with new products, features, and innovations in travel.
  
  

What We’re Looking For

• At least 1 year of GDS experience (Amadeus, Sabre, Galileo, and/or Worldspan).
• Customer service background in travel, hospitality, airlines, or related fields.
• Excellent communication skills in business English (spoken and written).
• Amenable to work onsite in Lahug, Cebu.
• Tech-savvy and comfortable using cloud-based tools and systems.
• A proven track record of delivering exceptional service in client-facing roles.
• College degree preferred, but not required.
  
  

Traits That Will Make You Successful

• Strong problem-solving and critical-thinking skills.
• Highly empathetic, customer-focused, and solution-oriented.
• Independent, reliable, and able to take ownership.
• Detail-oriented, organized, and good at prioritization.
• Adaptable to change and eager to learn.
• Open to feedback and continuous growth.
  
  

Why Join Us?

• Be part of a fast-growing, innovative travel team.
• Opportunities to learn, grow, and advance your career.
• Work with global clients and gain valuable industry experience.
  
  

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About Enshored

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.