Customer Service Representative for Pooling

Customer Service Representative (₱30,000 + Onsite Role + FREE AI Certification)

Cebu City | Onsite (IT Park) | Night Shift

At GoTeam, you won’t just handle customer queries—you’ll build relationships that keep businesses running. Here, you will:

• Find Purpose by delivering service that ensures satisfaction and trust.
• Unlock Possibility by working closely with global teams to streamline communication.
• Accelerate your Personal Growth with advanced tools, mentorship, and development programs.
  
  
  

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents (siblings, grandparents, partners) via salary deduction
• ₱1M Life Insurance Coverage
• Access to Exceed Institute, Masterclass, and LinkedIn Learning
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs
  
  
  

Unlock Your Possibility

• Prorated 5 Days Vacation Leave + 5 Days Sick Leave upon regularization
• 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
• Salary Finance access (post-regularization)
• Discounts with Sunnies Studios
• Welcome gift on Day 1
• Win a trip to Bali via company raffles
  
  
  

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus
• Monthly gratitude events, team dinners, and leadership talks
  
  
  

Your Family’s Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities
  
  
  

Role

In this role, your mission is to ensure seamless, high-quality support for clients and internal teams. You will make a direct impact by:

• Providing friendly and accurate assistance via email and other platforms
• Collaborating with the onshore support team to resolve tickets efficiently
• Maintaining precise data entry while preparing to handle voice-based support as needed
  
  
  

This Role Is for You If…

Experience

• Minimum 1–2 years of customer service experience, preferably in a high-volume environment
  
  
  

Technical Skills

• Proficient in Microsoft Office Suite and CRM systems
• Excellent written and verbal communication
  
  
  

Non-Negotiables

• Night shift availability
• Onsite reporting to IT Park, Cebu City
• Strong attention to detail and adaptability in fast-paced settings
  
  
  

Bonus Points

• Experience in both email and voice-based customer service
• Prior experience with U.S.-based clients or teams
  
  
  

The Role at a Glance

• Compensation: ₱30,000
• Schedule: Night Shift, Monday–Friday
• Work Setup: Onsite (IT Park, Cebu City)
• Tech Stack: Microsoft Office, CRM platforms
• Reports to: Onshore Customer Support Lead
  
  
  

Ready to provide exceptional customer support? Apply today and join a workplace that works for you.

Our Hiring Process: Built for Speed and Clarity

• Apply and take our AI-powered on-demand interview via Multiplai — anytime, anywhere.
• Meet our Recruitment Team for a live conversation.
• Proceed to a client interview or assessment.
• Receive your job offer — fast and transparent.
  
  
  

About GoTeam

• Great Place to Work Certified (4 years in a row!)
• 85% Employee Engagement Score
• AI-Powered Performance: We equip you with advanced AI tools, designed to multiply your productivity and unlock your earning potential.
• 1,000+ team members and growing
• Mission: Provide 100,000 people with free AI certification via the Vjal Institute
• Culture: Innovation, inclusivity, growth
  
  
  

Go Beyond Employment: Build a Future-Proof Career

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Work Set-up

Office