Customer Service Representative for Pooling

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Job Title: Customer Service Representative

Company: GoTeam (Great Place to Work Certified – 4 Years)

Location & Work Setup: Onsite (IT Park, Cebu City), Night Shift

Salary: PHP 30,000

Summary (Why This Role Matters)

GoTeam is seeking a motivated Customer Service Representative to provide exceptional customer support and perform data entry responsibilities. You will primarily interact through email with Charge Electric branches and clients, collaborating closely with the onshore customer service team to complete tickets and tasks. Your role is crucial in ensuring customer satisfaction and streamlined communication.

Key Responsibilities

• Provide top-notch customer support through various communication channels.
• Perform data entry tasks accurately and efficiently.
• Engage in extensive email communication with Charge Electric branches and clients.
• Collaborate with the onshore customer service team to resolve tickets and tasks.
• Potentially transition to a voice role, handling calls to provide customer support as needed.
  
  
  

Your Benefits

Standard Benefits

• Company-provided laptop and extra monitor
• Above the Industry standard HMO for you and 1 dependent and extended dependents— with up to PHP 200,000 coverage, private room access, and PHP 10,000 meds reimbursement.
• Option to enroll 4 additional dependents including siblings, grandparents and common-law partners — salary deduction applies.
• Prorated 5 Days of Vacation Leave upon regularization (Inclusive of December Leaves & Holidays) 
• Prorated 5 Days of Sick Leave upon regularization (Inclusive of December Leaves & Holidays) 
• Development via Exceed Institute, GoTeam Cares, and Masterclass
• Salary Finance access for personal loans (after regularization)
• PHP 1M Life Insurance coverage
• Eyewear discounts with Sunnies Studio
• Welcome gift on Day 1
• Monthly gratitude events, leadership talks, Acoustic Nights, Team Dine Outs, and more!
• Access to GoTeam Sports Club, Yoga, and wellness programs
• PHP 10K referral bonus and chance to win a trip to Bali!
  
  
  

Additional Benefits

• 5 Service Incentive Leave (SIL) days upon your first work anniversary (convertible to cash upon separation if unused)
  
  
  

Your Family’s Benefits

• 24/7 access to financial, legal, and counseling advice for up to 4 family members
• Free telemedicine consultations
• Virtual family events and prize opportunities
  
  
  

Essential Skills

Skills & Experience (Overview):

• Excellent customer service skills with a friendly, positive attitude.
• Intermediate to advanced knowledge of Microsoft Office and other CRM software.
• Strong verbal and written communication skills.
• Ability to thrive in a high-volume environment.
• High degree of attention to detail and accuracy.
  
  
  

Qualifications

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
  
  

About GoTeam

Great Place to Work Certified (4 years in a row!)

85% Employee Engagement Score

1,000+ team members and growing

Mission: Provide 100,000 people with free AI certification via the Vjal Institute

Culture: Innovation, inclusivity, growth.

Ready to provide exceptional customer support? Apply today and join a workplace that works for you.

Work Set-up

Office