Customer Service Representative (Financial Voice - With or Without BPO Experience)

Position Description

Customer Service Associate’s job function is to deliver excellent customer service in addressing customer queries/concerns received either from voice or non-voice communication platforms. The job requires documenting all customer interaction accordingly and producing quality service in accordance to set guidelines and key performance indicators.

Your future duties and responsibilities

Position Description:

Skills

• Ability to engage in English conversations.
• Actively listens, shows empathy, and always maintains professionalism.
• Guides customer interactions per the Company and Client's service strategy and policies.
• Capable of clearly and cohesively documenting relevant call details, adhering to quality standards.
• Able to follow call flows, directives, and processes.
• Proficient in typing and keyboarding.
• Possesses primary computer and internet literacy.
  
  

Your future duties and responsibilities:

Key Responsibilities

• Answers customer calls and addresses issues/concerns.
• Provides accurate and completed needed/requested information following call flows and processes.
• Communicates appropriate options to provide timely resolution
• Documents/Logs all customer interactions following the quality standard
• Coordinates with a higher level of support for out-of-scope type concerns
  
  

Required Qualifications To Be Successful In This Role

Required qualifications to be successful in this role:

Educational Background:

• At least Senior High School Graduate (K-12) or College Undergrad
• Customer Service/Contact Center Training and Certification is an advantage but not a requirement
  
  

Career Experience:

• Fresh Graduates or New to the BPO Industry are welcome to apply
  
  

Others:

• Amenable to work on a shifting schedule
• Amenable to work on-site (Ortigas)
  
  

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.