Customer Service Representative (Entry-Level) | Eastwood

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative

Location: Global One, Eastwood, Quezon City

Work Setup & Shift: Onsite | Night Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role:

As a Customer Service Representative, You Will

• Coordinate daily driver routes for the timely pickup and delivery of subpoena-related documents.
• Manage communication between drivers, clients, and the Los Angeles office
• Organize daily job lists and assign routes to 10-15 drivers using tools like Google Maps or MS Streets & Trips.
• Maintain consistent phone communication with drivers to coordinate schedules and resolve issues.
• Reschedule appointments with clients and service locations when needed.
• Communicate with the coordinators regarding jobs.
• Receive allocation of orders (reference numbers) from the LA office.
• Call on orders allocated to check on the status of subpoena.
• Type detailed messages in the system after each phone call.
• Make appointments for the drivers to go to the locations.
• Fill in already created letters in MS Word and e-fax to location, attorney office, or LA office.
• Receive phone calls from locations already served by the company.
• Send work updates daily to LA office via e-mail
• Work and review the orders assigned
• determine the insurance/carrier to be collected from
• follow up either by phone, email and fax
• send demand letters/invoices
  
  

What You Need

Non-negotiables

• Must be a graduate of any Bachelor's degree or any vocational/associate course
• Undergraduates who finished at least 2 years in college from any course are also welcome to apply
• Good English Communication skills are required
  
  

Preferred Skills/expertise

• Experience in Collections is a plus
• At least 1 year of call center working experience is preferred, but not required
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.*Terms & conditions apply