Customer Service Representative - English (Fixed-Term)

Are you someone who thrives in a fast-paced, customer-focused environment? Do you enjoy solving problems and making a real difference? one.com is looking for motivated and customer-focused individuals to join our team!

Your tasks

• Handle inbound and outbound customer interactions via calls, chats, and emails
• Respond to billing, domain, email, hosting, and website-related queries with professionalism, empathy, and efficiency
• Troubleshoot technical issues and provide effective, timely solutions
• Manage escalations by coordinating with SMEs, Team Leads, and other departments, ensuring prompt follow-ups
• Collect and relay customer feedback on products, services, and support experience
• Attend and participate in trainings, e-learning, and team sessions; assist in coaching if assigned
• Maintain high customer satisfaction (NPS), chat efficiency, and contact resolution rates
• Collaborate with internal teams and stay updated on company policies, products, and services
• Recommend and upsell relevant products and services when appropriate
  
  

Your Qualifications

• High school diploma or equivalent education
• Strong English communication skills (written and spoken)
• Basic computer literacy and familiarity with internet-related tools
• A team-oriented mindset and a pro-active attitude
• You’re efficient and can quickly adapt to new situations
• A natural problem-solver with empathy and professionalism
  
  

Nice to have

• Experience in customer service
• Proficiency in an additional language (especially Dutch)
  
  

What We Offer

• The chance to work with a leading name in web hosting and digital solutions.
• A vibrant, collaborative team where your ideas and contributions matter.
• Competitive salary with attractive performance-based bonuses.
• Health Insurance
• A free website with a domain and hosting, where you can choose your domain name
  
  

Welcome to one.com, where innovation meets passion. We are a leading web hosting and domain registration company dedicated to empowering individuals and businesses online. Since 2002, we have been committed to delivering reliable, user-friendly, and affordable web services. Our mission is to make it easy for anyone to build and maintain an online presence, and we believe in integrity, innovation, and putting our customers first.