Customer Service Representative (Ecommerce/Retail | Cebu Onsite)
OP360 (OfficePartners360)
Date: 3 weeks ago
City: Cebu City
Salary:
₱288,000
-
₱312,000
per year
Contract type: Full time
OP360 delivers high-performing outsourcing solutions. We partner with ambitious brands to make scaling easy.
At OP360, we make business better, faster, and smarter. As a US-headquartered BPO, we provide nearshore and offshore support to help ambitious companies grow. With a focus on innovation and excellence, we build long-lasting partnerships that drive success.
The Role
You Will Be Responsible For
At OP360, we make business better, faster, and smarter. As a US-headquartered BPO, we provide nearshore and offshore support to help ambitious companies grow. With a focus on innovation and excellence, we build long-lasting partnerships that drive success.
The Role
You Will Be Responsible For
- Handle customer inquiries via phone in a courteous and efficient manner
- Assist customers with product information, order status, returns, and troubleshooting
- Accurately document customer interactions using internal systems
- Collaborate with other departments to resolve customer issues
- Maintain a high level of professionalism and empathy in every interaction
- Meet or exceed performance metrics, including quality, response time, and customer satisfaction
- At least 1 year of experience as a call center agent (BPO industry)
- Senior High School graduate (or higher educational attainment)
- Excellent communication skills in English, both written and verbal
- Strong problem-solving skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Willing to work onsite in Cebu City and on shifting schedules (including weekends/holidays if needed)
- Experience with retail or e-commerce accounts is a plus, but not required
- Work alongside & learn from best in class talent
- Attractive Salary & Benefits
- Fantastic work culture
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