Customer Service Representative (E-Commerce Shopify) - 41438014087
Somewhere
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Position : Customer Service Representative
Work Hours (Client) : Training Schedule and Working Hours (First 2 Weeks):
2:00 PM - 10:00 PM (Philippines Time)
(This schedule applies only during the initial two-week training and onboarding period.)
Company Standard / Regular Working Hours (Post-Training)
4:00 AM - 12:00 PM (Philippines Time)
(These will be the ongoing standard working hours after training is completed.)
Pay Range : $1000 - $1400 USD/month (varies based on skill set and experience level)
Location of Search : Philippines, South Africa
Work Location : REMOTE
Company/Client Overview
We are a leading Australian distributor of premium pet products, preparing to expand our eCommerce presence into the New Zealand market. As we continue to grow, we are looking for a Customer Service Representative who is passionate about delivering outstanding service via email and chat. If you're a Shopify-savvy problem-solver with a love for pets and eCommerce, this could be the perfect role for you!
Duties And Responsibilities
Language requirement: Excellent English Communication Skills
Education: Bachelor's Degree (ideally)
Experience: 2+ years of related experience
Work Hours (Client) : Training Schedule and Working Hours (First 2 Weeks):
2:00 PM - 10:00 PM (Philippines Time)
(This schedule applies only during the initial two-week training and onboarding period.)
Company Standard / Regular Working Hours (Post-Training)
4:00 AM - 12:00 PM (Philippines Time)
(These will be the ongoing standard working hours after training is completed.)
Pay Range : $1000 - $1400 USD/month (varies based on skill set and experience level)
Location of Search : Philippines, South Africa
Work Location : REMOTE
Company/Client Overview
We are a leading Australian distributor of premium pet products, preparing to expand our eCommerce presence into the New Zealand market. As we continue to grow, we are looking for a Customer Service Representative who is passionate about delivering outstanding service via email and chat. If you're a Shopify-savvy problem-solver with a love for pets and eCommerce, this could be the perfect role for you!
Duties And Responsibilities
- Provide email and chat-based customer support for the New Zealand market.
- Manage customer inquiries through email and social media inboxes, ensuring accurate and friendly responses.
- Troubleshoot issues related to orders, deliveries, product information, returns, and more.
- Maintain professionalism and consistency while aligning communication with the brand’s tone.
- Escalate complex or sensitive issues appropriately and collaborate with internal teams for resolution.
- Identify and report recurring customer concerns to help improve processes.
- Stay informed on product knowledge and promotions to offer relevant and accurate support.
Language requirement: Excellent English Communication Skills
Education: Bachelor's Degree (ideally)
Experience: 2+ years of related experience
- Minimum 2 years of experience in customer support roles, with international eCommerce brands.
- Proven Shopify experience - this is essential.
- Exceptional written English communication skills with a professional, empathetic tone.
- Previous experience in email/chat-based customer service is highly preferred.
- Experience covering UK or international hours is an advantage.
- Strong problem-solving skills and ability to work independently.
- Dependable home office setup with reliable internet and a quiet, distraction-free environment.
- Bonus: Familiarity with logistics, eCommerce platforms, or pet-related products.
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