Customer Service Representative (E-Commerce Shopify) - 41438014087

Position : Customer Service Representative

Work Hours (Client) : Training Schedule and Working Hours (First 2 Weeks):

2:00 PM - 10:00 PM (Philippines Time)

(This schedule applies only during the initial two-week training and onboarding period.)

Company Standard / Regular Working Hours (Post-Training)

4:00 AM - 12:00 PM (Philippines Time)

(These will be the ongoing standard working hours after training is completed.)

Pay Range : $1000 - $1400 USD/month (varies based on skill set and experience level)

Location of Search : Philippines, South Africa

Work Location : REMOTE

Company/Client Overview

We are a leading Australian distributor of premium pet products, preparing to expand our eCommerce presence into the New Zealand market. As we continue to grow, we are looking for a Customer Service Representative who is passionate about delivering outstanding service via email and chat. If you're a Shopify-savvy problem-solver with a love for pets and eCommerce, this could be the perfect role for you!

Duties And Responsibilities

• Provide email and chat-based customer support for the New Zealand market.
• Manage customer inquiries through email and social media inboxes, ensuring accurate and friendly responses.
• Troubleshoot issues related to orders, deliveries, product information, returns, and more.
• Maintain professionalism and consistency while aligning communication with the brand’s tone.
• Escalate complex or sensitive issues appropriately and collaborate with internal teams for resolution.
• Identify and report recurring customer concerns to help improve processes.
• Stay informed on product knowledge and promotions to offer relevant and accurate support.
  
  

Minimum Requirements

Language requirement: Excellent English Communication Skills

Education: Bachelor's Degree (ideally)

Experience: 2+ years of related experience

• Minimum 2 years of experience in customer support roles, with international eCommerce brands.
• Proven Shopify experience - this is essential.
• Exceptional written English communication skills with a professional, empathetic tone.
• Previous experience in email/chat-based customer service is highly preferred.
• Experience covering UK or international hours is an advantage.
• Strong problem-solving skills and ability to work independently.
• Dependable home office setup with reliable internet and a quiet, distraction-free environment.
• Bonus: Familiarity with logistics, eCommerce platforms, or pet-related products.