Customer Service Representative (CSR)

New Heights Roofing

Customer Service Representative (CSR)

Be The Voice Of a Company That Cares

At New Heights Roofing, we believe homeowners deserve peace of mind when it comes to protecting their most valuable asset, their home. We're not just another roofing company; we pride ourselves on quality, integrity, and a commitment to outstanding customer experiences. We're growing fast and are looking for a Customer Service Representative (CSR) who's ready to make an impact and help us take our service to new heights.

At New Heights Roofing, we believe homeowners deserve a roofing partner they can trust. We specialize in residential re-roofing projects, educating clients, solving problems, and delivering lasting value with every job. Our team is built on integrity, excellence, and clear communication. We're expanding, and we need the right people to help us reach new heights.

Learn more about us at: https://www.newheightsroofing.com/

As a CSR, you'll be the first friendly voice clients hear when they call us. You'll manage incoming calls, schedule appointments, and provide timely, helpful communication to homeowners. In addition, you'll handle proactive outreach to potential clients, follow up on leads, and ensure no opportunity slips through the cracks. This is a critical role that helps us maintain our reputation for reliability and responsiveness.

Key Responsibilities

• Answer incoming calls from ads, clients, and referrals with professionalism and care.
• Make outbound calls to potential clients, past leads, and existing customers for follow-up.
• Prioritize speed to lead, ensuring quick, consistent communication with every inquiry.
• Build, maintain, and track call lists for outreach campaigns.
• Schedule appointments and coordinate with the sales and project teams.
• Enter and update customer information in our system to keep data current.
• Support the team with occasional administrative and client service tasks.
  
  

Qualifications

• 2 or more years of customer service, call center, or administrative support experience preferred.
• Excellent communication skills; clear, friendly, and professional phone manner is a must.
• Strong organizational skills and attention to detail.
• Comfort with technology, including CRM systems and spreadsheets.
• Ability to multitask and manage a fast-paced workload.
• A positive, problem-solving attitude with a genuine desire to help people.
  
  

Compensation

• Full time position
• Hourly Rate at $6 to $8 per hour, based on experience.
• Flexible remote work environment
• Be part of a company that values quality, integrity, and customer satisfaction.
• Growth opportunities within a fast-expanding, locally respected business.
• Supportive team environment where your work truly makes a difference.
  
  

Ready to Elevate Your Career?

If you're ready to be the voice of a company that homeowners trust, we want to hear from you. Apply today and help us continue building strong roofs and even stronger relationships.

New Heights Roofing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law.