Customer Service Representative | CSR - No BPO experience needed

Job Type: Full-timeWork Arrangement: Office-based (Clark, Pampanga)Work Schedule: Monday to FridayWork Hours: 40 hours per weekExperience level: Intermediate to Mid-levelWe are looking for a talented Backend Developer to work on both frontend and backend development, creating high-quality, scalable web applications. You will collaborate with cross-functional teams to deliver seamless user experiences and robust backend functionality. The ideal candidate is detail-oriented,...

Job Responsibilities Responsible for the overall account management and implementation of processes and procedures in relation to client servicing, sales and collection operations and day-to-day activities. He/She will be responsible accommodating calls, requests for quotations, endorsements and policies and other inquiries from clients, insurance companies, BDO branches and other units.Job Qualifications Candidate must possess atleast Bachelor's Degree in any field....

Answer all inbound calls/chats/emails within SLAMeets QA requirements (90+ score consistently), productivity (min. of 50 tickets), CSAT (4 stars min. and 20% Response Rate) and other key performance metrics (70% - FCR, 6.5 minutes AHT, <10 seconds ASA, attendance)Courteous, shows empathy, develops rapport, and expresses appreciation.Use clear and concise case documentation.Escalates complex issues appropriately.Ability to comprehend issue(s) and try to...