Customer Service Representative (CSR) - Healthcare Account | Taguig City

Embrace a global career with Cognizant - a leading organization catering to diverse industries worldwide. Our practice areas and supportive functions offer a vast array of opportunities for your talents. With a team of over 270,000 skilled associates, we are committed to Solving client issues and empowering them in the digital era. And that's not all - we have great news! We have expanded HMO coverage. Now is the time to give back to your loved ones with healthcare coverage. Plus, as part of our dedication to your growth, the Cognizant Learn Academy offers free training! Step into the future with us and become a part of Cognizant's success story!

Responsibilities

• Provide exceptional customer service support in PV Voice Support.
• Handle and resolve customer inquiries related to Pharmacovigilance and Safety Operations.
• Ensure timely and accurate documentation of all customer interactions.
• Collaborate with cross-functional teams to enhance service delivery.
• Utilize technical skills to troubleshoot and resolve customer issues.
• Maintain up-to-date knowledge of industry regulations and company policies.
• Monitor and report on key performance indicators to ensure service quality.
• Participate in continuous improvement initiatives to optimize processes.
• Assist in training and mentoring junior team members.
• Conduct regular audits to ensure compliance with safety standards.
• Engage in research and development activities to support project goals.
• Provide feedback to management on customer service trends and issues.
• Contribute to the development of best practices for customer service in PV Voice Support.

Qualifications

• Graduate of any Allied Healthcare course
• Open to fresh graduates with no prior experience
• Open to candidates with at least 6 months of healthcare account experience
• Possess strong technical skills in Customer Service.
• Demonstrate expertise in PV Voice Support.
• Have experience in Pharmacovigilance and Safety Operations.
• Show proficiency in English (Read/Write Speak).
• Exhibit excellent communication and problem-solving skills.
• Have a proactive approach to continuous improvement.
• Display the ability to work independently in a remote environment.
• Be detail-oriented and organized.
• Show capability in research and development activities.
• Demonstrate the ability to mentor and train junior staff.
• Possess strong documentation and reporting skills.
• Have a good understanding of industry regulations and standards.
• Show commitment to maintaining high-quality service delivery.

Benefits:

Besides above industry-standard salary and clear career growth, you will also have HMO coverage* from day 1 of your job at Cognizant. The following are included in this benefit:

• Competitive medical coverage for the employee and family (parents, spouse, or domestic partner) **
• Medicine reimbursement for outpatients
• Maternity assistance
• Educational Assistance
• Life, accidental death and dismemberment, and total permanent disability insurance
• Laboratory, diagnostic and therapeutic procedures
• Annual Physical Exam (APE)
• Dental

How to Apply?

• Kindly complete all the questions, steps, and assessments online. Once done, you will receive an email invitation for virtual job fair.