Customer Service Representative (Cebu Onsite)
OP360 (OfficePartners360)
Date: 8 hours ago
City: Cebu City
Contract type: Full time
We are looking for a Customer Service Representative to join our team for a growing retail/e-commerce account. In this role, you will assist customers with their online shopping needs, such as answering questions, helping with orders, and resolving concerns.
You’ll work in a supportive environment with opportunities to grow your career.
Responsibilities
You’ll work in a supportive environment with opportunities to grow your career.
Responsibilities
- Handle customer inquiries via phone in a courteous and efficient manner
- Assist customers with product information, order status, returns, and troubleshooting
- Accurately document customer interactions using internal systems
- Collaborate with other departments to resolve customer issues
- Maintain a high level of professionalism and empathy in every interaction
- Meet or exceed performance metrics, including quality, response time, and customer satisfaction
- At least 1 year of experience as a call center agent (BPO industry)
- Senior High School graduate (or higher educational attainment)
- Excellent communication skills in English, both written and verbal
- Strong problem-solving skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Willing to work onsite in Cebu City and on shifting schedules (including weekends/holidays if needed)
- Experience with retail or e-commerce accounts is a plus, but not required
- Competitive salary package
- Performance-based incentives
- HMO coverage
- Opportunities for career advancement
- Supportive team environment and comprehensive training
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Team Lead
Wipro,
Cebu City
3 days ago
Job description: Job Description Position Summary: The primary purpose of this role is to ensure the seamless delivery of services while adhering to assigned Service Level Agreements (SLAs) as well as being responsible for all aspects of Performance Management and Development for team members. This includes planning, conducting performance reviews, recognizing achievements, providing coaching, and fostering a culture of continuous...
Service Technician (Cebu)
KONE,
Cebu City
3 days ago
Maintenance Technician’s role is to perform all the service operations on site, according to the service contract requirements, the company policies and the KONE processes. In some area, mainly depending on the legislation, the work rules (if applicable),Customer relationship management Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed,...
Relationship Manager -Cebu
TapTalent.ai,
Cebu City
3 days ago
We're Hiring: Relationship Manager - Cebu! We are seeking an experienced and dedicated Relationship Manager to cultivate and maintain strong client relationships, ensuring customer satisfaction and loyalty. The ideal candidate will have a proven track record in relationship management, excellent communication skills, and the ability to drive business growth through effective client engagement. Location: Cebu City, Philippines Work Mode: Work...
