Customer Service Representative (Cebu Onsite)

OP360 (OfficePartners360)


Date: 2 weeks ago
City: Cebu City
Contract type: Full time
We are looking for a Customer Service Representative to join our team for a growing retail/e-commerce account. In this role, you will assist customers with their online shopping needs, such as answering questions, helping with orders, and resolving concerns.

You’ll work in a supportive environment with opportunities to grow your career.

Responsibilities

  • Handle customer inquiries via phone in a courteous and efficient manner
  • Assist customers with product information, order status, returns, and troubleshooting
  • Accurately document customer interactions using internal systems
  • Collaborate with other departments to resolve customer issues
  • Maintain a high level of professionalism and empathy in every interaction
  • Meet or exceed performance metrics, including quality, response time, and customer satisfaction

Qualifications

  • At least 1 year of experience as a call center agent (BPO industry)
  • Senior High School graduate (or higher educational attainment)
  • Excellent communication skills in English, both written and verbal
  • Strong problem-solving skills and attention to detail
  • Ability to multitask and work in a fast-paced environment
  • Willing to work onsite in Cebu City and on shifting schedules (including weekends/holidays if needed)
  • Experience with retail or e-commerce accounts is a plus, but not required

What We Offer

  • Competitive salary package
  • Performance-based incentives
  • HMO coverage
  • Opportunities for career advancement
  • Supportive team environment and comprehensive training

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