Customer Service Representative| CEBU
HR TechX Corp.
Date: 9 hours ago
City: Cebu City
Contract type: Full time
Job Title: Customer Service Representative (CSR) Associate
Location: Cebu
Work Setup: Onsite, Night Shift
Role Purpose
The CSR Associate is responsible for delivering excellent customer service by assisting clients with inquiries, resolving concerns, and ensuring a positive customer experience. This role involves handling calls, chats, or emails, providing accurate information, and maintaining professionalism at all times.
Key Responsibilities
Location: Cebu
Work Setup: Onsite, Night Shift
Role Purpose
The CSR Associate is responsible for delivering excellent customer service by assisting clients with inquiries, resolving concerns, and ensuring a positive customer experience. This role involves handling calls, chats, or emails, providing accurate information, and maintaining professionalism at all times.
Key Responsibilities
- Handle inbound and/or outbound customer interactions via phone, chat, or email.
- Resolve customer inquiries, concerns, and complaints efficiently and professionally.
- Provide accurate information regarding products, services, and account details.
- Document and update customer interactions in the system accurately.
- Escalate complex issues to higher support or supervisors when needed.
- Maintain quality and performance standards in accordance with company policies.
- Senior High School graduate to College graduate.
- Open to candidates with no prior BPO experience or with at least 6 months BPO experience (voice or non-voice).
- Strong verbal and written English communication skills.
- Basic computer literacy and typing skills.
- Willing to work onsite in Cebu and on a night shift schedule.
- Customer-focused, patient, and able to handle stressful situations professionally.
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