Customer Service Representative| CEBU

HR TechX Corp.


Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Job Title: Customer Service Representative (CSR) Associate

Location: Cebu

Work Setup: Onsite, Night Shift

Role Purpose

The CSR Associate is responsible for delivering excellent customer service by assisting clients with inquiries, resolving concerns, and ensuring a positive customer experience. This role involves handling calls, chats, or emails, providing accurate information, and maintaining professionalism at all times.

Key Responsibilities

  • Handle inbound and/or outbound customer interactions via phone, chat, or email.
  • Resolve customer inquiries, concerns, and complaints efficiently and professionally.
  • Provide accurate information regarding products, services, and account details.
  • Document and update customer interactions in the system accurately.
  • Escalate complex issues to higher support or supervisors when needed.
  • Maintain quality and performance standards in accordance with company policies.


Qualifications

  • Senior High School graduate to College graduate.
  • Open to candidates with no prior BPO experience or with at least 6 months BPO experience (voice or non-voice).
  • Strong verbal and written English communication skills.
  • Basic computer literacy and typing skills.
  • Willing to work onsite in Cebu and on a night shift schedule.
  • Customer-focused, patient, and able to handle stressful situations professionally.

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