Customer Service Representative (billing account)
HAFSTAFF
Date: 3 days ago
City: San Pedro
Salary:
₱240,000
-
₱300,000
per year
Contract type: Full time
Our goal is to deliver on-brand consumer support every day, with a plethora of wide ranging services that are constantly evolving as we staff small to mid-sized businesses with our next generation business model.
We recognize talent and know what it takes to catapult a business forward. On that premise, we’re a passionate bunch with management in New York and Manilla, celebrating passion and introducing game changing jobs to dedicated individuals who align with the Hafstaff culture.
The Role
Key Responsibilities
Requirements
We recognize talent and know what it takes to catapult a business forward. On that premise, we’re a passionate bunch with management in New York and Manilla, celebrating passion and introducing game changing jobs to dedicated individuals who align with the Hafstaff culture.
The Role
Key Responsibilities
- Respond to customer inquiries related to billing, accounts payable, and collections.
- Process payments, issue invoices, and track account status to ensure accuracy and timeliness.
- Manage accounts and perform collections activities, including contacting customers to resolve overdue balances.
- Collaborate with internal departments to reconcile accounts and resolve discrepancies.
- Provide excellent customer support through various channels, including phone, email, and chat.
- Maintain accurate records of customer interactions and transactions.
Requirements
- Proven experience as a Customer Service Representative, Billing Specialist, or similar role.
- Strong knowledge of Accounts Payable (AP) and Collections processes.
- Excellent communication skills and ability to handle sensitive financial information professionally.
- Proficiency in billing and payment software.
- Strong attention to detail and problem-solving skills.
- Ability to work effectively in a team and independently.
- Opportunity within a company with a solid track record of performance
- Flexible working options
- Opportunity to make a positive impact
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