Customer Service Representative - Bi-Lingual (Mandarin/English)
Eastvantage
Date: 1 hour ago
City: Pasig City
Contract type: Full time
We're Hiring: Customer Service Representative - Bi-Lingual (Mandarin/English)!
We are seeking a dedicated and bilingual Customer Service Representative to provide exceptional support to our Mandarin and English-speaking customers. The ideal candidate will have strong communication skills, cultural awareness, and the ability to resolve customer inquiries efficiently while maintaining high service standards.
Location: Pasig, Philippines
Work Mode: Flexible office & remote
Role: Customer Service Representative - Bi-Lingual (Mandarin/English)
What You'll Do
Handle customer inquiries via phone, email, and chat in both Mandarin and English
Resolve customer complaints and technical issues promptly
Document customer interactions and maintain accurate records
Collaborate with internal teams to ensure customer satisfaction
Meet performance targets and quality standards
What We're Looking For
4+ years of customer service experience
Fluency in both Mandarin and English (written and verbal)
Strong problem-solving and communication skills
Experience with CRM systems and customer support tools
Cultural sensitivity and adaptability
Ability to work independently in remote environment
Ready to make an impact? Apply now and let's grow together!
We are seeking a dedicated and bilingual Customer Service Representative to provide exceptional support to our Mandarin and English-speaking customers. The ideal candidate will have strong communication skills, cultural awareness, and the ability to resolve customer inquiries efficiently while maintaining high service standards.
Location: Pasig, Philippines
Work Mode: Flexible office & remote
Role: Customer Service Representative - Bi-Lingual (Mandarin/English)
What You'll Do
Handle customer inquiries via phone, email, and chat in both Mandarin and English
Resolve customer complaints and technical issues promptly
Document customer interactions and maintain accurate records
Collaborate with internal teams to ensure customer satisfaction
Meet performance targets and quality standards
What We're Looking For
4+ years of customer service experience
Fluency in both Mandarin and English (written and verbal)
Strong problem-solving and communication skills
Experience with CRM systems and customer support tools
Cultural sensitivity and adaptability
Ability to work independently in remote environment
Ready to make an impact? Apply now and let's grow together!
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