Customer Service Representative (AU Retail Office-based)

ConnectOS


Date: 6 days ago
City: Mandaluyong City
Contract type: Full time
Salary: P35,000 - P40,000 (Monthly Package)

Schedule: 6:00 AM to 3:00 PM Manila time

What are we looking for?

Skills Required

  • Minimum of 1 year experience in Customer Service
  • Exposure and understanding of Zendesk, logistics and warehouse systems
  • The ability to establish and maintain positive and productive

relationships with stakeholders.

  • Excellent written and verbal communication skills.
  • Exceptional problem-solving and dispute resolution mindset

and skills

  • Flexible to report onsite with rostering daytime schedule

What will you do?

  • Respond to customer emails, telephone calls, web-chat requests or other means of contact.
  • Assist with customer service improvements across the business
  • Actively contribute to increasing sales through understanding and addressing customer needs
  • Effectively deal with customer enquiries about deliveries, collections, back orders, returns, refunds, spare parts and repairs
  • Contribute towards customer service improvements across the business

Join the awesome team and enjoy these benefits & perks:

  • Medical, Dental Coverage and Life insurance from day 1 of employment with 2 HMO dependents
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • GrabPay Credits
  • Regular Company Events, Work Life Balance, and Career growth opportunities
  • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA



JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

#ConnectOS #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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