Customer Service Representative - AU Client

Discover your 100% YOU with MicroSourcing!

Position: Customer Care Consultant

Location: 1880 Eastwood Ave Quezon City

Work setup & shift: Onsite | Day Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Job Summary:

The role of the Customer Care Consultant is to provide exceptional customer service for all enquiries and concerns across multiple platforms. In addition they will promote and educate customers on Maxxia’s Novated Lease and Salary Packaging products and services. A high level of ownership and problem solving is required to ensure customer accounts are managed efficiently and effectively reducing financial impact.

Key Responsibilities

• Answer customer inbound enquiries via email, live chat, or phone call in a courteous and professional manner delivering first call resolution where possible.
• Educating customers on the Maxxia and RemServ, products and services
• Promote and educate customers on Maxxia and Remserv’s self-service portal and mobile applications by trouble shooting and co-navigating through the system where necessary
• Assist customers with amendments and basic administration of their accounts and assist with basic tax related enquires, calculations.
• Maintain a high standard of process and product knowledge including employer policies and guidelines.
• Work across multiple IT systems to provide full and complete information to customers.
• Follow a hybrid model (voice and non-voice) ofworkflow switching from administration to phone calls as required
• Maintain and update records of every customer transaction including details of comments, inquiries, complaints and actions taken via call notes in the company’s system, assisted by AI
• Ensure compliance with legislative, regulatory and employer policy requirements including compliance with the Privacy Act, Financial Services Regulatory Authority and the Trade Practices Act.
• Focus on Net Promoter Score by delivering high quality customer service on every customer interaction.
• Ensure adherence to schedule to provide maximum coverage and support for customers.
  
  

Qualifications

Essential

• 1yr CSR Experience
• Phone and Admin skills/experience
• B2 Level of communication skills, both written and verbal
• Basic Office Suite knowledge
• Basic level of competency in entry level mathematics
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply