Customer Service Representative - APR Oronite

Total Number of Openings

3

Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Global Service Center Overview

The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.

Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.

Chevron is accepting online applications for the Customer Service Representative - APR Oronite position.

Responsibilities for this position may include but are not limited to:

• Perform Order Fulfillment to regional customers in Asia Pacific.
• Perform sales orders processing, delivery arrangement, billing and sales support.
• Process and handle multi-type orders from AP region and local customers in Singapore.
• Validate Customer Purchase Orders or Letter of Credits against compliance, supply policy, forecast, sales agreement, contract and general terms and conditions.
• Negotiate or resolve any discrepancies prior to processing the order.
• Track order status and provide regular feedback to the customers and sales team.
• Liaise and coordinate with various work groups to resolve pricing, inventory, credit, quality and supply issues.
• Arrange and coordinate pre-shipment inspection for countries with regulated import restrictions.
• Ensure strict corporate compliance for all orders processed.
• Seek legal counsel approval for orders shipped to Middle East and boycotting countries.
  
  

Required Qualifications

• Basic computer software knowledge (MS Office applications)
• Demonstrate knowledge and use of basic principles of customer service and or distribution and logistics
• At least 3 years’ experience in field of customer service or distribution and logistics
• Demonstrates good problem-solving skills with guidance
  
  

Preferred Qualifications

• Awareness of International Shipping terms 2000 and 2010 with export logistics experience
  
  

Relocation Options: 

Relocation will not be considered within Chevron parameters. 

 

International Considerations: 

Selected candidate will work in the Philippines under the local payroll system and benefits. 

 

Working with us    

 

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).   

 

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.  

 

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year, 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.    

 

CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.  

 

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent.  Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.  

 

Benefits    

• Competitive salary  
• Allowances, medical and optical reimbursements   
• Health care coverage for you and your eligible dependents   
• Robust employee centred programs for health and wellness  
• Time-off to promote healthy work-life balance or to care for your family  
• Annual corporate incentive bonus when the company meets established goals  
• Recognition & awards program  
• Long-term savings plan  
• Life insurance  
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups 
• Hybrid work model - work remotely from home several days a week
  
  

Connect with us:   

Facebook  

Instagram   

LinkedIn  

Twitter   

YouTube Chevron   

YouTube Caltex 

Chevron participates in E-Verify in certain locations as required by law.