Customer Service Representative - 42656983844
Somewhere
Date: 1 week ago
City: Remote
Contract type: Full time
Remote
Position : Customer Service Representative
Work Hours (Client) : Pacific Time hours, with the flexibility to start your day anytime between 8-10 AM.
Pay Range : $900 - $1000 USD/month (varies based on skill set and experience level)
Location of Search : Philippines, South Africa
Work Location : REMOTE
Type of Contract : Independent Contractor
Company/Client Overview
Migration Software Services
Duties And Responsibilities
We’re looking for a Customer Service Representative who is both customer-friendly and technically capable. In this role, you’ll act as a bridge between customers and our technical team—translating technical language into plain, easy-to-understand explanations.
Most support will be through chat and email (95%), with occasional calls or screen shares when needed. The ideal candidate is proactive in troubleshooting, tries to resolve issues before escalating, and knows how to balance technical accuracy with customer-friendly communication.
Language requirement: Excellent English Communication Skills
Education: Bachelor's Degree (ideally)
Experience: 3+ years of related experience
Work Hours (Client) : Pacific Time hours, with the flexibility to start your day anytime between 8-10 AM.
Pay Range : $900 - $1000 USD/month (varies based on skill set and experience level)
Location of Search : Philippines, South Africa
Work Location : REMOTE
Type of Contract : Independent Contractor
Company/Client Overview
Migration Software Services
Duties And Responsibilities
We’re looking for a Customer Service Representative who is both customer-friendly and technically capable. In this role, you’ll act as a bridge between customers and our technical team—translating technical language into plain, easy-to-understand explanations.
Most support will be through chat and email (95%), with occasional calls or screen shares when needed. The ideal candidate is proactive in troubleshooting, tries to resolve issues before escalating, and knows how to balance technical accuracy with customer-friendly communication.
- Provide timely, professional support via chat and email, with occasional calls (small percentage).
- Troubleshoot customer issues and attempt resolution before escalating.
- Translate technical jargon into simple, customer-friendly language.
- Escalate to the technical team only when necessary, with clear context.
- Use Intercom for customer support, Notion for internal documentation, and an in-house CRM system.
- Identify recurring issues, contribute to knowledge base content, and improve customer experience.
Language requirement: Excellent English Communication Skills
Education: Bachelor's Degree (ideally)
Experience: 3+ years of related experience
- Proven customer-facing support experience with strong problem-solving skills.
- Technical support background: comfortable with troubleshooting and first-level resolution, not just ticket handoff.
- Experience using CRM or helpdesk tools (Zendesk, Intercom) — non-negotiable
- HubSpot, Salesforce, Pipedrive experience required
- Strong written and spoken English with the ability to explain solutions in clear, simple terms. (minimal accent is fine—clarity matters most.)
- Comfortable with technical language, while knowing how to “translate” it for non-technical users.
- Proactive, resourceful, and capable of independent work within a distributed team.
- Learns processes quickly without requiring step-by-step written documentation, demonstrating adaptability and resourcefulness.
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