Customer Service Representative
TORCH Solutions
Date: 3 weeks ago
City: Davao
Contract type: Full time
We are seeking talented individuals to join our dynamic team as Customer Service Representative. This is a full-time opportunity based in Davao City, Davao del Sur, where you will be responsible for providing exceptional customer service and support to our valued clients.
Location: Davao City
Free Training Offer
What you'll be doing
Handling inbound and outbound calls from customers, providing prompt and efficient assistance
Resolving customer inquiries and complaints in a professional and courteous manner
Accurately documenting customer interactions and following up on any outstanding issues
Identifying opportunities to upsell or cross-sell products and services
Adhering to all company policies, procedures, and quality standards
Participating in regular training and development programs to continuously improve your skills
What we're looking for
Excellent communication and interpersonal skills, with a strong customer service orientation
Fluency in both English and the local language, with the ability to speak clearly and confidently
Proficient in using computer systems and technology, with a quick learning ability
A calm and patient demeanor, able to handle challenging situations with poise and empathy
Commitment to delivering high-quality work and a willingness to go the extra mile for customers
Prior experience in a call centre or customer service role is preferred, but not essential
What we offer
Competitive salary and performance-based bonuses
Comprehensive medical and health insurance coverage
Opportunities for career advancement and professional development
Supportive and collaborative team environment
Modern, well-equipped work facilities with comfortable amenities
Apply now and take the first step towards an exciting career with us.
Location: Davao City
Free Training Offer
What you'll be doing
Handling inbound and outbound calls from customers, providing prompt and efficient assistance
Resolving customer inquiries and complaints in a professional and courteous manner
Accurately documenting customer interactions and following up on any outstanding issues
Identifying opportunities to upsell or cross-sell products and services
Adhering to all company policies, procedures, and quality standards
Participating in regular training and development programs to continuously improve your skills
What we're looking for
Excellent communication and interpersonal skills, with a strong customer service orientation
Fluency in both English and the local language, with the ability to speak clearly and confidently
Proficient in using computer systems and technology, with a quick learning ability
A calm and patient demeanor, able to handle challenging situations with poise and empathy
Commitment to delivering high-quality work and a willingness to go the extra mile for customers
Prior experience in a call centre or customer service role is preferred, but not essential
What we offer
Competitive salary and performance-based bonuses
Comprehensive medical and health insurance coverage
Opportunities for career advancement and professional development
Supportive and collaborative team environment
Modern, well-equipped work facilities with comfortable amenities
Apply now and take the first step towards an exciting career with us.
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