Customer Service Representative
Aether Global
Date: 6 days ago
City: Taguig
Contract type: Full time
Job Description: Customer Service Representative
Work set-up: On-site
Work Schedule: Shift-based
Responsibilities:
Work set-up: On-site
Work Schedule: Shift-based
Responsibilities:
- Acquire new customers by cold calling, networking, and using various social media platforms (Direct to Consumer).
- Sell SaaS Product (Streaming) subscription plans to both existing and new consumers.
- Ability to sell bulk/multiple subscription plans to new customers, and long-term subscription plans to existing customers to increase revenues.
- Build rapport and establish long-term relationships with customers, understand the nature of businesses and marketing needs.
- Effective management of CRM campaigns across multiple platforms.
- Accurately report progress through weekly sales reports, forecast revenue projections, manage sales cycle pipeline, including providing feedback on market development.
- Achieve and surpass individual revenue targets across the group.
- Achieve the activity output targets agreed upon with the company.
- At least one (1) year of proven and successful track record for SaaS solutions.
- Excellent customer service skills to understand a customer’s needs and tailor a relevant pitch.
- Excellent written and verbal English communication skills, with a typing speed of at least 60 WPM.
- High levels of professionalism with strong attention to detail.
- Should possess good interpersonal skills and be comfortable speaking with a diverse range of clients.
- Should have the ability to work under deadline pressure and be willing to put in extra hours if needed for assignments.
- Must be punctual and willing to learn from colleagues, including gaining knowledge from clients and customers.
- Must demonstrate a high degree of integrity when handling sensitive information.
- Resilience to always go the extra mile to close the deal.
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