Customer Service Representative

Discover your 100% YOU with MicroSourcing!

Position: Customer Service - Onboarding

Location: Global One, Eastwood, Libis, QC, Philippines

Work setup & shift: Onsite | Night Shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture

Key Responsibilities:

• Collaborate with Onboarding Managers to set up client accounts efficiently and accurately.
• Assist with menu creation, formatting, and corrections based on client input.
• Source, crop, and upload images for menu items as needed.
• Set up delivery zones using mapping tools and client specifications.
• Input and manage supplier product information.
• Ensure accurate entry of IDs and other key data across multiple systems.
• Follow established procedures to ensure consistency and quality of deployments.

Qualifications:

• Excellent English communication skills (both written and
• Describe the qualifications the staff must have in terms of skills and capabilities (both written and verbal) are essential.
• 3–5 years of experience in a BPO or Virtual Assistant role is highly desirable.
• Prior experience supporting North American clients is preferred.
• Strong background in administrative support or customer onboarding roles is an asset.
• College or university degree is preferred but not required.
• Exceptional attention to detail and organizational skills.
• Ability to work independently, manage time effectively, and meet tight deadlines

Non-negotiable

• Excellent English communication skills (both written and verbal) are essential
• 3–5 years of experience in a BPO or Virtual Assistant role is highly desirable

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply