Customer Service Representative

Discover your 100% YOU with MicroSourcing!

Position: CSR - Account Coordinator

Location: 1880 Eastwood, Quezon City

Work Setup & Shift: Onsite | Night Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your role

As An CSR - Account Coordinator, You Will

• Make outbound calls to warm and recent prospects.
• Respond promptly to inbound calls, texts, emails, and chats.
• Educate homeowners about our product, pricing, and application steps.
• Respond and support our homeowners in the following scenarios;
• Questions, concerns and feedback
• Providing updates to application status
• Underwriting requests
• Distributing leads among Account Managers
• Contribute to pilot programs and conversion-focused initiatives.
• Assist in creating SOPs, manuals, and workflows.
• Help onboard new team members via shadowing sessions.
• Track and report key data for team dashboards (daily/weekly/monthly).
• Conduct QA checks and help monitor team calls.
  
  

What You Need

Non-negotiables

• Bachelor’s degree in Business or a related field
• 2+ years of customer service experience, ideally within financial services
• Strong business-to-consumer (B2C) written and communication skills
• Experience working with Google Suite, Slack, Salesforce
  
  

Preferred Skills

• Experience with a Mortgage or HELOC (homeloan) product
• Demonstrated success in a customer facing role
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply