Customer Service Representative

TalentPop App


Date: 2 weeks ago
City: Lapu-Lapu City
Contract type: Full time
Remote
ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

  • Annual performance-based increases
  • Paid time off
  • Health and dental insurance or a monthly health stipend
  • Holiday bonuses
  • Permanent work-from-home setup
  • Opportunities for career advancement as we continue to grow

Responsibilities

  • Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
  • Assist Customers: Support customers with orders, shipping, product details, and returns.
  • Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.

Requirements

  • Proficiency in English (both written and verbal)
  • At least 1 year of customer service experience
  • Experience with tools like Gorgias, Zendesk, or Shopify is a plus
  • Excellent problem-solving and communication skills
  • Adaptable and solutions-oriented mindset

Technical Requirements

  • Personally owned PC or laptop with an i5 processor or equivalent
  • Minimum of 15 Mbps for both upload and download internet speed

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!

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