Customer Service Representative

About Trinity Outsourcing Solutions

Trinity Outsourcing Solutions is dedicated to connecting talented professionals with dynamic career opportunities across the world. As a trusted HR partner, Trinity offers a pathway for skilled individuals to work in roles that align with their expertise and support their career advancement. Known for fostering a supportive and growth-focused environment, Trinity provides hands-on experience and tailored opportunities for development. By prioritizing meaningful placements, Trinity enables professionals to unlock their potential and make a lasting impact within innovative companies.

The Role

• Ortigas, Pasig (Onsite)
• Graveyard Shifting, Canada Hours
  
  

We are looking for highly motivated and results-driven Customer Service Representatives to join our client's team. In this role, you will be responsible for reaching out to former customers, gathering feedback, and re-engaging them with attractive offers and personalized solutions. You will play a key role in driving sales performance, enhancing customer satisfaction, and contributing to business growth.

This is a perfect opportunity for individuals with strong communication skills, a passion for customer service, and prior BPO sales experience, particularly in US or Canadian markets.

Responsibilities

• Call recently canceled customers to collect feedback and identify the root cause of their cancellation.
• Offer strategic sales pitches and incentives (e.g., discounts, vouchers) to encourage customer retention and win-back opportunities.
• Upsell or cross-sell products and services when appropriate.
• Build rapport and establish positive relationships with each customer interaction.
• Meet or exceed defined KPIs and sales targets set by the Sales Manager.
• Accurately log customer interactions and update CRM systems.
• Collaborate with team members to improve sales strategies, call scripts, and customer offers.
• Act as a brand ambassador by delivering consistent and professional service on every call.
• Stay informed on company products, policies, tools, and systems to provide accurate information to customers.
  
  

Qualifications

• At least 1 year of BPO experience, preferably in outbound sales or upselling roles.
• Proven experience in handling US or Canadian accounts is strongly preferred.
• Excellent English communication skills, both verbal and written.
• Strong persuasion, negotiation, and problem-solving skills.
• Ability to handle rejections and objections in a calm and professional manner.
• Goal-oriented and able to work in a performance-driven environment.
• Willing to work on a night shift or shifting schedule, depending on business requirements.
• Tech-savvy and comfortable using CRMs, dialers, and other sales tools.
  
  

What We Offer

• Competitive basic salary ranging from Php 25,000 to Php 28,000.
• Attractive performance-based incentives and bonuses.
• Comprehensive training program to equip you with the skills needed for success.
• Opportunities for career growth and professional development within a global company.
• A positive, supportive, and collaborative work environment.
• HMO (upon regularization).
  
  

Join our team and be part of a company that values your talent and dedication!