Customer Service Representative
myGwork - LGBTQ+ Business Community
Date: 10 hours ago
City: Quezon City
Contract type: Full time
This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Join our ambitious team at Thermo Fisher Scientific, where you will play a crucial role in making the world healthier, cleaner, and safer. Our Customer Service team in Quezon City is dedicated to providing world-class support to our clients throughout their lifecycle, ensuring outstanding service at every stage.
Key Responsibilities
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Join our ambitious team at Thermo Fisher Scientific, where you will play a crucial role in making the world healthier, cleaner, and safer. Our Customer Service team in Quezon City is dedicated to providing world-class support to our clients throughout their lifecycle, ensuring outstanding service at every stage.
Key Responsibilities
- Build and follow up on accounts, modifying them as necessary to ensure accuracy.
- Demonstrate flawless attention to detail with accurate data entry, understanding the direct impact on delivery and invoicing.
- Successfully implement required computer systems to maintain quality customer data.
- Maintain daily customer service reports to track performance and identify areas for improvement.
- Assess individual customer requirements and direct activities to appropriate departments to ensure accurate quotes and lead times.
- Strictly adhere to SOPs, SLAs, and departmental training guidelines.
- Collaborate on assignments and projects as part of a team.
- Perform other related duties as required and assigned.
- Display outstanding attention to detail and accuracy in the workplace.
- Proven ability to identify and solve problems while multitasking under deadlines.
- Strong written and verbal communication skills.
- Must possess self-motivation, enthusiasm, a positive attitude, and perform as a great teammate.
- Good organizational skills and the ability to prioritize effectively.
- Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
- Work on your own initiative on daily routine tasks and system issues.
- Proficient Microsoft Office user.
- Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome.
- Experience with Oracle or SAP preferred but not essential.
- Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not essential; candidates with relevant experience and knowledge will also be considered.
- This position requires repetitive typing and regular use of a computer plus multiple displays.
- Most of the other physical demands are typical of those associated with an office environment.
- We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
IT Business Analyst III
myGwork - LGBTQ+ Business Community,
Quezon City
10 hours ago
This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Work ScheduleStandard Office Hours (40/wk)Environmental ConditionsOfficeJob DescriptionJob Summary:We are seeking an experienced and dynamic IT Business Analyst III to join our team. The ideal candidate will have experience...
Cost Analyst
Talkpush,
Quezon City
2 days ago
WE ARE HIRING. Talkpush is hiring sales professionals, product managers, marketers, and developers to join its team. Most positions are based in our offices all over the globe: San Francisco, India, Philippines, Costa Rica, Mexico, and Hong Kong. Intelligent and ideological candidates interested in changing the world of recruitment are welcome to apply. Just have a chat with us on...
Middleware Operations Engineer
Manulife,
Quezon City
3 days ago
We’re looking for a Middleware Operations Engineer to join our Global Operations Command Center team at MBPS. In this role, you are expected to start and stop middleware applications, servers, and servicesPosition ResponsibilitiesPerforming Health Checks for all Middleware applications.Provide User Support Services (create and track user requests in ServiceNOW, update existing ServiceNOW tickets, Keep ServiceNOW Queue Management Dashboard updated, Produce...
