Customer Service Representative
myGwork - LGBTQ+ Business Community
Date: 2 weeks ago
City: Quezon City
Contract type: Full time
This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Join our ambitious team at Thermo Fisher Scientific, where you will play a crucial role in making the world healthier, cleaner, and safer. Our Customer Service team in Quezon City is dedicated to providing world-class support to our clients throughout their lifecycle, ensuring outstanding service at every stage.
Key Responsibilities
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Join our ambitious team at Thermo Fisher Scientific, where you will play a crucial role in making the world healthier, cleaner, and safer. Our Customer Service team in Quezon City is dedicated to providing world-class support to our clients throughout their lifecycle, ensuring outstanding service at every stage.
Key Responsibilities
- Build and follow up on accounts, modifying them as necessary to ensure accuracy.
- Demonstrate flawless attention to detail with accurate data entry, understanding the direct impact on delivery and invoicing.
- Successfully implement required computer systems to maintain quality customer data.
- Maintain daily customer service reports to track performance and identify areas for improvement.
- Assess individual customer requirements and direct activities to appropriate departments to ensure accurate quotes and lead times.
- Strictly adhere to SOPs, SLAs, and departmental training guidelines.
- Collaborate on assignments and projects as part of a team.
- Perform other related duties as required and assigned.
- Display outstanding attention to detail and accuracy in the workplace.
- Proven ability to identify and solve problems while multitasking under deadlines.
- Strong written and verbal communication skills.
- Must possess self-motivation, enthusiasm, a positive attitude, and perform as a great teammate.
- Good organizational skills and the ability to prioritize effectively.
- Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
- Work on your own initiative on daily routine tasks and system issues.
- Proficient Microsoft Office user.
- Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome.
- Experience with Oracle or SAP preferred but not essential.
- Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not essential; candidates with relevant experience and knowledge will also be considered.
- This position requires repetitive typing and regular use of a computer plus multiple displays.
- Most of the other physical demands are typical of those associated with an office environment.
- We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
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