Customer Service Representative

Job Title: Customer Service Representative

Company: GOTEAM

Location and Workplace: Onsite (IT Park, Cebu City) , Night Shift

Salary: Php 30K

Summary: GoTeam is seeking a motivated Customer Service Representative to provide exceptional customer support while performing data entry responsibilities. You will interact primarily through email with Charge Electric branches and clients, collaborating with the onshore customer service team to complete tickets and tasks.

About the Job

Key Duties

• :Provide top-notch customer support through various communication channels
• .Perform data entry tasks accurately and efficiently
• .Engage in heavy email communication within Charge Electric branches and clients
• .Collaborate with the onshore customer service team to complete tickets and tasks
• .Potentially transition to a voice role, taking calls to provide customer support

.
Skills and Experien

ceEssential Skill

• s:Excellent customer service skills with a friendly and positive attitud
• e.Intermediate to advanced knowledge of Microsoft Office and other CRM softwar
• e.Strong verbal and written communication skill
• s.Ability to thrive in a high-volume environmen
• t.High degree of attention to detail and accurac

y.Qualification

• s:High school diploma or equivalent; additional education or training in customer service is a plu

s.Your Benefit

• s:We don’t just give you a laptop, we give you an extra monitor—because two screens are better than on
• e.You’ll get HMO coverage from day one—not just for you, but also for a dependent (yup, private room benefits included
• ).Ever needed legal or financial advice? Well, now you and your family can access it—on u
• s.Salary finance platform for personal loans, because we’re here to help you, even with the tough stuf
• f.P1,000,000 life insurance coverage—because we’ve got your bac
• k.Leave credits above industry standards, including additional client-specific leave entitlement
• s.The little things? We’ve got you covered: welcome gift, monthly lunch with CEO updates, talent nights, gratitude celebrations, and mor
• e.And yes, how does a trip for two to Bali sound? Referral bonuses can take you ther

e.About

UsCompany Name: GOTE

AMAchievement

• s:Consistently raising the bar in employee engagement with an 85% score—leaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dus
• t.Certified as a Great Place to Work for four years running—because when you’re great, you just keep proving i
• t.Over 1,000 employees strong, with no plans to hit the brakes anytime soo

n.Cultur

e:At GOTEAM, innovation isn’t just part of the job—it’s the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn’t a perk—it’s the nor