Customer Service Representative | 1year BPO experience needed

Job Description

Essential Job Functions:

• Execute business process transactions, ensuring accuracy and adherence to established procedures
• Collaborate with senior analysts, managers, and other team members
• Assist in process improvement projects and data analysis
• Support the team in identifying process bottlenecks and maintaining quality standards
• Ensure compliance with established quality and procedural guidelines
• Contribute to updating and documenting process procedures
• Work with the team to achieve performance targets and quality standards
• Participate in training and development programs
  
  

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 1+ years of relevant work experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology
  
  

Other Qualifications

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus
  
  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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