Customer Service Representative

We have an exciting Cebu-based opportunity available for a Customer Service Representative to work on day shifts. Work from home or office-based – you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers
  
  

The Role

Booking, logging jobs in SimPRO (CRM), Document Control Review and submission of documents into Customer Portal and data entry.

Key Responsibilities

Responsibilities include, but are not limited to, the following:

• Commitment to client’s policies and procedures
• Outbound calls to Customers, booking in jobs and confirming attendances with customers by phone or email.
• Updating Master schedules and emailing confirmations
• Communicate regularly throughout the day the Customer Care Team
• Logging of Jobs in SimPRO & Updating SimPRO
• Document control for test results
• Prepare for Invoicing
• Costing jobs in Customer Portals
• Any other tasks necessary to facilitate smooth operations
  
  

Skills

• Good written and oral communication skills
• Organised, reliable, with thorough attention to detail.
• Proactive and adaptable, with intuitive grasp of commercial realities.
• Proficient at operating MS Office Suite.
• At least 3 years of experience as customer service representative.
  
  

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.

• Location: Cebu
• Salary:PHP 40000 - PHP 42500
• Number of Vacancies: 1