Customer Service Representative
Helpware
Date: 12 hours ago
City: Taguig
Contract type: Full time
Position Overview
As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.
Primary Responsibilities
As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.
Primary Responsibilities
- Handle customer inquiries
- Provide information about our services
- Troubleshoot and resolve issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Ensuring customer requests are handled in an appropriate and timely manner
- Provide cutting-edge service in a friendly, confident and knowledgeable manner
- Utilize various Helpware and client-based tools and applications for customer support
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with customers
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Golf or travel industry experience (not required)
- Logistics or transportation experience (not required)
- Ability to multitask and prioritize while remaining calm and pleasant
- Solid problem-solving skills
- Strong organizational skills
- Experience w/ consumer type apps and consumer type shopping
- Quick thinkers & able to adapt
- Courteous with customers
- Customer Service experience
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