Customer Service Representative

Are you a fresh graduate or an undergrad with OJT experience looking to kick start your career?

GoTeam is inviting candidates to apply for the Customer Service Representative position, where you will have the opportunity to receive top-notch training and grow in a role that focuses on account management and documentation, rather than the typical BPO setting. If you're eager to learn and develop your skills in a dynamic environment, apply now!

Encourage your friends to apply as well! Multiple candidates are needed to drive the company's growth. Apply now to jumpstart your career journey!

This position will contribute to a renowned US-based industry leader in the healthcare sector, dedicated to delivering exceptional services to businesses nationwide.

This is a full time, onsite position with office located in IT Park, Cebu City

Night shift from 10PM-7AM, PH Time.

Base salary is at P35,000+10% Night shift differential pay + Bonuses

Tasks & Responsibilities:

• Organizing and monitoring employee and local partner clinic activities
• Observing client's guidelines and protocols for appointments and medical records
• Staying updated on changes to client's master protocol
• Promptly responding to inquiries from employees, clients, and/or CEO
• Maintaining confidential medical records in accordance with HIPAA guidelines
• Coordinating services and resolving operational problems
• Cultivating a culture of exceptional customer service
• Scheduling appointments and updating employee records
• Assisting in expanding business operations

Skills And Qualifications:

• Open to recent graduates and college undergraduates with relevant work experience; preference given to those with OJT experience
• Requires at least 6 months of relevant experience; while experience in Business Process Outsourcing (BPO) is helpful, it's not mandatory
• Proficiency in Microsoft Office tools (Outlook, Word, Excel, PowerPoint) and Microsoft Teams is necessary
• Excellent verbal and written communication skills in English are essential
• Must be computer literate with above-average typing speed and capable of multitasking under pressure while remaining composed

Your Benefits

• Company-provided laptop and an extra monitor for enhanced productivity and convenience
• Exceed Institute, Masterclass and GoTeam Cares program to help you navigate life and build a rich and connected family life
• Get HMO coverage from day one for you and a dependent, with P200K coverage, private room benefits, and P10K medication reimbursement for both. Extend this healthcare opportunity to up to four additional dependents, including your common law partner
• 24/7 access to counseling support for mental health through our Employee Assistance Program (EAP), helping you thrive amid parenting challenges, stress, or relationship issues
• Access to Salary Finance Platform for personal loans upon regularization, repayable via direct salary deduction
• P1,000,000 Life Insurance coverage for the Team Member
• Leave policy granting 10 days of annual leave, increasing to 15 days after one year
• Welcome gift on your first day
• Monthly Discover You lunch featuring CEO presentations, leadership training, and Values Awards
• Monthly gratitude celebrations and prizes, including Trivia, Talent Night, Personal Development, and Acoustic Nights
• Earn P10K employee referral bonus and a chance to win a trip for two (2) to Bali, Indonesia

Your Family's Benefits

• 24/7 access to confidential counseling support for mental health for four family members through our Employee's Family Assistance Program (EFAP)
• Free Telemedicine for four family member
• Personal invites for your family members to our monthly virtual events, with opportunities to win prizes

The total compensation package for this role may also include the additional client benefits listed below.

Client Added Benefits

*Client-Discretionary Benefits

• Quarterly Bonus
• Quarterly Dine Out/Team Building
• Additional Paid Time Off

*Performance-Based Benefits

• Quarterly Bonus

*Appreciation Benefits

• Weekend Bonus
• Birthday Bonus
• Anniversary Bonus

Our Story

In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them. In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., the U.K. and Singapore. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well. Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth. Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well. At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

Learn more about Our Culture here: https://go.team/ph/our-culture/