Customer Service Representative

PRINCIPLE PURPOSE OF JOB

Chart Retrieval Agent is an entry level position responsible for on outreach program which involves making an outbound call to request and obtain medical records from healthcare providers.

REQUIRED SKILLS & EXPERIENCE:

• At least one (1) year of relevant experience as a customer service associate in voice program (outbound/ collections or sales) preferably in US healthcare
• Excellent English verbal and written communication skills.
• Computer proficiency in Microsoft Office (Word, Excel, Outlook)
• Demonstrated understanding of HIPAA regulations preferred
• Typing speed of 30 words per minute (wpm) with 90% accuracy
• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads.
• Ability to work well independently and maintain focus on a topic for prolonged periods of time.
• Comfortable in working with team members that are remote and located in the US, India or other geographies.
• Self-motivated and should have a drive to succeed
• Must be willing to work onsite and night shift

We encourage our applicants to walk in directly to our office on the 16th floor of 1Nito Tower, Archbishop Reyes Avenue, Cebu City. Our office is open from Monday to Friday, 4p.m. to 6 p.m. Please bring a valid ID and resume.