Customer Service - Projects & Analytics - Lead, Shopee

Shopee


Date: 9 hours ago
City: Manila
Contract type: Full time
Job Description

Primary Function:

  • Design and manage end-to-end initiatives to improve customer experience and operational efficiency

Duties And Responsibilities

  • Conduct thorough analysis of customer service KPIs & OKRs to identify areas of improvement
  • Drive collaboration and communication among stakeholders to align on objectives, scope, and progress of initiatives
  • Manage and prioritize initiatives to ensure on-time and quality execution
  • Deliver tangible outcomes through strong analytical skills, hands-on and pragmatic approach
  • Manage customer service-related data & reports to provide business insights
  • Communicate progress and insights to the management regularly

Requirements

  • Graduate of a 4 years Bachelor's Degree ; Bachelor’s degree in any field
  • At least 3 years of experience in project/program management or strategy
  • Proven ability to manage large and complex projects with experience leading cross-functional projects and teams
  • Excellent stakeholder management especially with senior leads/managers
  • Strong problem solving skills, with ability to draw insights from large and ambiguous data sets
  • Highly quantitative and analytical
  • Flexible and able to adapt in a fast-paced work environment
  • Hands-on experience with programming languages (e.g., SQL, Python) and analytics tools (e.g., Power BI, Tableau) is a plus

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

WEB PLATFORM DEVELOPMENT OFFICER

Bank of the Philippine Islands (BPI), Manila
9 hours ago
Drives the development and continuous improvement of the organization's web platforms, ensuring optimal performance, security, and user experience through innovative solutions and best practices.ResponsibilitiesDefines project scope, objectives, deliverables, and timelines in collaboration with stakeholdersCreates a detailed project plan, including tasks, resources, and dependenciesMonitors project progress against the schedule, identifying and addressing delays, and managing the project budget to ensure it...

Financial Reporting Specialist - Finance

Shopee, Manila
1 day ago
Job DescriptionPrepare financial analysis for balance sheet and profit & loss accounts on monthlyPrepare the group reporting submission on monthly basisResponsible for external audit processPrepare the financial disclosure for audited financial statementsTo ensure and monitor that all financial records are fairly presented without any significant misstatementTo ensure the adequacy of provision for Financial AssetsRequirementsBachelor’s Degree in Accountancy2-5 years’ experience working...

Limited Slot - Nonvoice - Weekends Off -Entry Level

Caldwell Communications, Manila
1 week ago
For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and ProgramsJob Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and...