Customer Service Professional

Manulife Contact Center is looking for Customer Service Professional (₱30,000 Sign-On Bonus for hires starting September 1 - November 30, 2025) who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.

Position Responsibilities

• Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns.
• Deliver excellent customer service by accurately and efficiently answering customer inquiries and request.
• Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources.
• Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary.
• Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats.

Required Qualifications:

• EXPERIENCE & COMPETENCIES:
• 2 years of international voice customer service experience
• Strong customer service skills - ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service
• Strong analytical and problem - skills to comprehend, solution and act on presented customer concern or problem
• Excellent English communication skills (spoken and writing)
• EDUCATION: Completed 2 years in College, Associate Degree, or Bachelor's Degree
• SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
• HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in Mactan Newtown, Lapu-lapu City

Preferred Qualifications:

• Experience in supporting finance/healthcare/insurance related accounts

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.