Customer Service Professional
Manulife
Date: 8 hours ago
City: Lapu-Lapu City
Contract type: Full time
Manulife Contact Center is looking for Customer Service Professional (₱30,000 Sign-On Bonus for hires starting September 1 - November 30, 2025) who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.
Position Responsibilities
- Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns.
- Deliver excellent customer service by accurately and efficiently answering customer inquiries and request.
- Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources.
- Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary.
- Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats.
Required Qualifications:
- EXPERIENCE & COMPETENCIES:
- 2 years of international voice customer service experience
- Strong customer service skills - ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service
- Strong analytical and problem - skills to comprehend, solution and act on presented customer concern or problem
- Excellent English communication skills (spoken and writing)
- EDUCATION: Completed 2 years in College, Associate Degree, or Bachelor's Degree
- SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
- HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in Mactan Newtown, Lapu-lapu City
Preferred Qualifications:
- Experience in supporting finance/healthcare/insurance related accounts
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
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