Customer Service Operations Support Administrator
Pearson
Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time
An opportunity has arisen to join one of the UK's leading education businesses, on a temporary basis to assist with the processing of over 9 million examination papers.
At Pearson, we’re committed to the world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.
The Role
We have many different job roles available that fall under the customer service banner, but all involve liaising with schools and learners to help resolve issues and ensure that all our customers enjoy a world class service. Strong admin and IT skills are also required.
Experience within a phone based customer service or contact centre setting would be an advantage but is not essential as full training would be provided. What’s important is that you recognise the importance of what we do and the role you would play in helping deliver exam results.
The position will start mid-late May and is expected to last 6-8 weeks in the first instance however there could be opportunities for strong applicants to stay with the business on a longer term basis in as some contracts may be extended.
To be successful in the role, you will ideally have:
Work Pattern and Set-up
Working hours will be UK Hours (4:00pm to 1:00am MNL Time). Work equipment will such as Laptop and Headset will be provided.
At Pearson, we aim to reflect the world we live in at every level of our business. Having a diverse workforce is really important to us, and we always seek to hire the best people who share our values, drive initiatives and improve results.
1158247
Job: Customer Service Operations Support
Job Family: CUSTOMER SERVICE
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Req ID: 18912
At Pearson, we’re committed to the world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.
The Role
We have many different job roles available that fall under the customer service banner, but all involve liaising with schools and learners to help resolve issues and ensure that all our customers enjoy a world class service. Strong admin and IT skills are also required.
Experience within a phone based customer service or contact centre setting would be an advantage but is not essential as full training would be provided. What’s important is that you recognise the importance of what we do and the role you would play in helping deliver exam results.
The position will start mid-late May and is expected to last 6-8 weeks in the first instance however there could be opportunities for strong applicants to stay with the business on a longer term basis in as some contracts may be extended.
To be successful in the role, you will ideally have:
- Bachelor's degree or equivalent work experience
- Experience in customer service (preferred, not required)
- Excellent communication and interpersonal skills
- Strong organisational and time-management abilities
- Proficiency in using MS Office
- Good spoken and written English
Work Pattern and Set-up
Working hours will be UK Hours (4:00pm to 1:00am MNL Time). Work equipment will such as Laptop and Headset will be provided.
At Pearson, we aim to reflect the world we live in at every level of our business. Having a diverse workforce is really important to us, and we always seek to hire the best people who share our values, drive initiatives and improve results.
1158247
Job: Customer Service Operations Support
Job Family: CUSTOMER SERVICE
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Req ID: 18912
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