Customer Service Manager - Bank

Salmon – Who We Are and What We Do

Salmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank (subject to BSP approval).

Salmon was founded by three Co-founders who built and held senior leadership positions at Tinkoff, a highly successful tech-enabled bank that reached a market capitalization of more than US$20bn.

Salmon has built a highly qualified and global team of finance and technology professionals and is backed by world-class investors, which include ADQ, an investment company wholly owned by the Government of Abu Dhabi, and other prominent Fintech investors.

We are building a financial technology business that works impeccably 24x365, creating thousands of jobs and providing high quality access to finance for millions of Filipinos — and would love to have you join us on this journey. The new world is ours to discover together.

Primary Responsibilities

Leadership: Manage and motivate the outsourced customer service team, recognize and reward performance, coach team members, and ensure alignment with service standards.

Business Knowledge: Possesses extensive knowledge in their field; understands business dynamics and provides credible advice.

Communication: Communicates effectively, listens, comprehends, and provides accurate information and feedback both orally and in writing.

Problem Solving/Decision Making: Applies strong analytical skills to explore alternative solutions; confidently makes decisions.

Customer Focus: Prioritizes delivering high-quality service to both internal and external customers; acts proactively and takes initiative.

Credibility/Integrity: Upholds honesty, trustworthiness, and commitment in all transactions. Emotional Fortitude: Collaborates well with colleagues and works effectively in partnership with others.

What You Need to Succeed in This Role

• Bachelor's Degree or a 4-Year Course Graduate in any field.
• 5 years of experience, preferably in Customer Service within the banking industry.
• Over 5 years of experience managing outsourcing teams.
• Proven track record in leading teams and managing stakeholders.
• Strong time management skills to balance day-to-day demands with strategic projects.