Customer Service Job - Fresh Grads Welcome
Caldwell Communications
Date: 3 weeks ago
City: Pasig City
Contract type: Full time

Job Summary
We are actively hiring Customer Service Representatives to join our growing team. This is a full-time, onsite position suited for high school graduates, SHS or ALS completers, college undergraduates, fresh graduates, and career shifters. Successful candidates will handle customer inquiries and support requests in a courteous and efficient manner. Applicants must be open to working on a shifting schedule and must be currently residing in Metro Manila or nearby areas.
Key Responsibilities
We are actively hiring Customer Service Representatives to join our growing team. This is a full-time, onsite position suited for high school graduates, SHS or ALS completers, college undergraduates, fresh graduates, and career shifters. Successful candidates will handle customer inquiries and support requests in a courteous and efficient manner. Applicants must be open to working on a shifting schedule and must be currently residing in Metro Manila or nearby areas.
Key Responsibilities
- Respond to customer inquiries through assigned channels (voice or non-voice)
- Provide accurate and timely information on products, services, or account concerns
- Handle complaints or issues while maintaining professionalism
- Document each interaction in the system accurately
- Comply with company protocols and service standards
- Collaborate with internal teams to resolve escalated concerns
- Meet daily and monthly performance targets
- At least 18 years old
- High School Graduate (Old Curriculum), SHS Graduate, ALS Graduate, College Undergraduate, or College Graduate
- With or without BPO/call center experience
- Excellent communication skills
- Willing to work onsite in Metro Manila
- Open to shifting schedules including night shifts, weekends, and holidays
- Able to work in a fast-paced, team-oriented environment
- Office-based, full-time position
- Extended periods of sitting and computer usage
- Standard use of headset and other call handling tools
- Regular supervision, coaching, and performance monitoring
- Structured and metrics-driven work environment
- Competitive Salary (depending on the assigned account)
- HMO coverage from Day 1
- Night differential pay
- Paid vacation and sick leaves
- Overtime and holiday pay
- 13th month pay
- SSS, PhilHealth, and Pag-IBIG contributions
- Entry-level friendly — start your career with us
- We accept applicants with various educational backgrounds
- Training and tools will be provided onsite
- Stable company with competitive salary and full benefits
- Be part of a supportive and professional team
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Help Desk Support
Acquire Intelligence,
Pasig City
2 days ago
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!At Acquire Intelligence, our mission is to help businesses work smarter.We bring together the best people, efficient processes, and automation to help companies...

Tagapagturo ng AI (Tagalog/Ingles)
DataAnnotation,
Pasig City
4 days ago
Ang DataAnnotation ay nakatuon sa paglikha ng de-kalidad na Artificial Intelligence (AI). Sumali sa aming koponan upang tumulong sa pagsasanay ng mga AI chatbot habang tinatamasa ang flexibility ng remote na trabaho at ang kalayaang pumili ng sarili mong iskedyul.Naghahanap kami ng isang AI Tagapagturo upang sumali sa aming koponan at turuan ang mga AI chatbot. Makikipag-usap ka sa mga...

Limited Slot - 28K - Non-Voice and Voice Agent - Call Center
Caldwell Communications,
Pasig City
4 days ago
For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and ProgramsJob Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and...
