Customer Service for Telco Tech Account
TORCH Solutions
Date: 2 weeks ago
City: Davao
Contract type: Full time
Joining our team, you will be responsible for providing exceptional customer service to the clients of a major telecommunications technology company. As a Customer Service for Telco Tech Account, you will be the primary point of contact for customers, resolving their inquiries and issues in a professional and timely manner. This full-time role is based in Davao City Davao del Sur.
What you'll be doing
Handling inbound customer calls and emails, understanding the customers' needs and providing solutions
Troubleshooting technical issues and guiding customers through the resolution process
Ensuring a positive customer experience by addressing concerns and queries effectively
Documenting customer interactions and maintaining accurate records
Identifying opportunities to improve customer service processes and procedures
Collaborating with cross-functional teams to resolve complex customer issues
What we're looking for
Previous experience in a customer service or call centre role or preferably with Sales Experience
Strong communication and interpersonal skills with the ability to adapt your style to different customer needs
Excellent problem-solving and critical thinking skills to quickly identify and resolve customer issues
Proficiency in using computer systems and software to log and track customer interactions
Ability to work in a fast-paced, high-volume environment and maintain a positive attitude
Fluency in English and the local language (Visayan)
What we offer
We are committed to providing our employees with a supportive and rewarding work environment. You'll have the opportunity to develop your skills and grow your career, with access to comprehensive training and development programmes. We also offer competitive remuneration, generous leave entitlements, and a range of health and wellbeing initiatives to support your overall work-life balance.
Apply now for this exciting opportunity to join our team!
What you'll be doing
Handling inbound customer calls and emails, understanding the customers' needs and providing solutions
Troubleshooting technical issues and guiding customers through the resolution process
Ensuring a positive customer experience by addressing concerns and queries effectively
Documenting customer interactions and maintaining accurate records
Identifying opportunities to improve customer service processes and procedures
Collaborating with cross-functional teams to resolve complex customer issues
What we're looking for
Previous experience in a customer service or call centre role or preferably with Sales Experience
Strong communication and interpersonal skills with the ability to adapt your style to different customer needs
Excellent problem-solving and critical thinking skills to quickly identify and resolve customer issues
Proficiency in using computer systems and software to log and track customer interactions
Ability to work in a fast-paced, high-volume environment and maintain a positive attitude
Fluency in English and the local language (Visayan)
What we offer
We are committed to providing our employees with a supportive and rewarding work environment. You'll have the opportunity to develop your skills and grow your career, with access to comprehensive training and development programmes. We also offer competitive remuneration, generous leave entitlements, and a range of health and wellbeing initiatives to support your overall work-life balance.
Apply now for this exciting opportunity to join our team!
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