Customer Service for Retail Account Blended Voice/Non - Voice
TORCH Solutions
Date: 2 weeks ago
City: Davao
Contract type: Full time
We are seeking a dedicated and customer-oriented Customer Service Representative to join our team in Davao City, Davao del Sur. In this full-time position, you will be responsible for providing excellent customer service and support to our valued retail clients through a blend of voice and non-voice interactions.
What you'll be doing
Handle incoming customer inquiries and requests across multiple communication channels, including phone, email, and chat
Provide timely and accurate information to customers, addressing their questions and concerns efficiently
Process customer orders, returns, and other transactions with attention to detail
Collaborate with cross-functional teams to ensure seamless customer experiences
Participate in ongoing training to stay up-to-date with products, services, and best practices
Maintain a positive and professional demeanor, even during challenging interactions
Contribute to the continuous improvement of customer service processes and procedures
What we're looking for
Excellent communication and interpersonal skills, with the ability to build rapport with customers
Strong problem-solving and critical thinking abilities to handle customer inquiries effectively
Keen attention to detail and the ability to multitask in a fast-paced environment
Previous experience in a customer service or call centre role, preferably in the retail industry
If you're passionate about delivering exceptional customer service and are ready to join a dynamic and growing team, we encourage you to apply for this exciting opportunity. Apply now to take the first step towards an incredibly rewarding career with us.
What you'll be doing
Handle incoming customer inquiries and requests across multiple communication channels, including phone, email, and chat
Provide timely and accurate information to customers, addressing their questions and concerns efficiently
Process customer orders, returns, and other transactions with attention to detail
Collaborate with cross-functional teams to ensure seamless customer experiences
Participate in ongoing training to stay up-to-date with products, services, and best practices
Maintain a positive and professional demeanor, even during challenging interactions
Contribute to the continuous improvement of customer service processes and procedures
What we're looking for
Excellent communication and interpersonal skills, with the ability to build rapport with customers
Strong problem-solving and critical thinking abilities to handle customer inquiries effectively
Keen attention to detail and the ability to multitask in a fast-paced environment
Previous experience in a customer service or call centre role, preferably in the retail industry
If you're passionate about delivering exceptional customer service and are ready to join a dynamic and growing team, we encourage you to apply for this exciting opportunity. Apply now to take the first step towards an incredibly rewarding career with us.
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