Customer Service for High Prio Banking Account
TORCH Solutions
Date: 3 weeks ago
City: Cebu City
Contract type: Full time

We are seeking an experienced Customer Service Representative to join our team. This full-time position is based in Central Cebu City, Cebu and will involve providing high-quality customer service to our banking clients with high priority accounts.
What you'll be doing
Handling inbound customer calls and responding to emails in a timely and professional manner
Providing product and service information to customers, answering queries and resolving any issues or complaints
Maintaining detailed records of customer interactions and following up on outstanding inquiries
Identifying opportunities to upsell or cross-sell appropriate products and services to customers
Collaborating with other team members to ensure a consistent and positive customer experience
Adhering To All Company Policies, Procedures And Compliance Requirements
What we're looking for
At least a senior high school graduate
Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
Excellent problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions
Proven track record of meeting or exceeding performance targets and key metrics
Familiarity with relevant banking and financial regulations, as well as customer service best practices
If you're excited about this opportunity and ready to join our dynamic team, apply now.
What you'll be doing
Handling inbound customer calls and responding to emails in a timely and professional manner
Providing product and service information to customers, answering queries and resolving any issues or complaints
Maintaining detailed records of customer interactions and following up on outstanding inquiries
Identifying opportunities to upsell or cross-sell appropriate products and services to customers
Collaborating with other team members to ensure a consistent and positive customer experience
Adhering To All Company Policies, Procedures And Compliance Requirements
What we're looking for
At least a senior high school graduate
Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
Excellent problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions
Proven track record of meeting or exceeding performance targets and key metrics
Familiarity with relevant banking and financial regulations, as well as customer service best practices
If you're excited about this opportunity and ready to join our dynamic team, apply now.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Sr. HR Business Partner, Field - CS - HR
Amazon,
Cebu City
2 days ago
DescriptionAs the Sr. HR Business Partner, you will be responsible for the development of new programs that ensure adoption of Leadership Principals and values, across the site. You will also operate as the trusted partner to the Sr. Site leader and take an active role in developing coaching relationships along with developing the site leadership team. You will assist with...

Production Agent L1
Wipro,
Cebu City
6 days ago
Job description:Job Description a. Inbound and outbound call handling b. Access Medusind PMS(s) c. Customer inquiries, support, and issue resolutioni.Address patient payments queriesii.Check open balance upon patient requestiii.Provide predesigned discount offers if requestediv.Reconfirmation of payments made onlinev.Resolve patient issue with making payments onlinevi.Processing patient credit cards on secure online portal for patientpayments to close their open billsvii.Update PMS(s) pertaining to...

Commis 1 - DIP
Sheraton Hotels & Resorts,
Cebu City
1 week ago
Additional InformationJob Number25153344Job CategoryFood and Beverage & CulinaryLocationSheraton Cebu Mactan Resort, Punta Engano Road, Cebu, Philippines, Philippines, 6015VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPosition SummaryPrepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the...
