Customer Service for Fitness Account
Talent Outsourcing Channel Solutions
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
We are seeking a passionate and customer-oriented Customer Service for Telco Account to join our growing team in Cebu City. This is a full-time role where you will be responsible for providing exceptional customer service to our clients in the telecommunications industry.
What you'll be doing
Handling inbound customer inquiries and requests via phone, email, and chat
Troubleshooting and resolving customer issues in a timely and professional manner
Maintaining detailed records of customer interactions and resolutions
Identifying opportunities to improve customer satisfaction and operational efficiency
Adhering to company policies and procedures to ensure compliance
Participating in team meetings and training sessions to enhance your skills
What we're looking for
Previous experience in a customer service or call centre role, preferably in the telecommunications industry
Excellent communication and interpersonal skills, with the ability to handle customer inquiries with patience and empathy
Strong problem-solving and analytical skills to effectively address customer concerns
Proficiency in using various computer applications and customer relationship management (CRM) tools
A positive and enthusiastic attitude, with a commitment to delivering outstanding customer service
Fluency in English and the local language
What we offer
We are committed to creating a nurturing and supportive work environment for our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Additionally, we prioritize work-life balance and provide various wellness initiatives to ensure the well-being of our team.
Apply now to become our next Customer Service for Telco Account and join our dynamic team.
What you'll be doing
Handling inbound customer inquiries and requests via phone, email, and chat
Troubleshooting and resolving customer issues in a timely and professional manner
Maintaining detailed records of customer interactions and resolutions
Identifying opportunities to improve customer satisfaction and operational efficiency
Adhering to company policies and procedures to ensure compliance
Participating in team meetings and training sessions to enhance your skills
What we're looking for
Previous experience in a customer service or call centre role, preferably in the telecommunications industry
Excellent communication and interpersonal skills, with the ability to handle customer inquiries with patience and empathy
Strong problem-solving and analytical skills to effectively address customer concerns
Proficiency in using various computer applications and customer relationship management (CRM) tools
A positive and enthusiastic attitude, with a commitment to delivering outstanding customer service
Fluency in English and the local language
What we offer
We are committed to creating a nurturing and supportive work environment for our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Additionally, we prioritize work-life balance and provide various wellness initiatives to ensure the well-being of our team.
Apply now to become our next Customer Service for Telco Account and join our dynamic team.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Customer Support Representative
Momentive Software,
Cebu City
1 day ago
Job DescriptionDUTIES & RESPONSIBILITIES: Provide timely responses to customer service inquiries via product ticket system, phone, and chat Work with customers to identify and replicate issues and work to ensure resolution Collaborate with team members to provide resolutions to customer inquiries Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs...
ELV Engineer
GHD,
Cebu City
2 days ago
Job DescriptionHelp us build the future and we’ll help you build a rewarding and purposeful career.Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal.Join a team that brings inspirational architecture, landscapes, townscapes and places to our world, and we’ll provide you unlimited space to grow.We have a great opportunity...
US Tax Accountant (Night Shift | Cebu)
TOA Global,
Cebu City
4 days ago
Job Title: US Tax AccountantLocation: IT Park, Cebu CityShift: 9:00 PM - 6:00 AM, Monday to FridayWork Arrangement: OnsiteUNLOCK YOUR POTENTIAL AT TOA GLOBAL!At TOA Global, we are passionate about helping professionals thrive in their careers, businesses, and communities. With a global presence spanning Australia, New Zealand, North America, the Philippines, South Africa, and South America, we empower accounting professionals...
