Customer Service Executive Assistant (AU & NZ Client)

Position Summary:

This role will support the wider customer service team along with EA support to senior managers in the

business. This role includes providing high-level administrative assistance to executives, ensuring efficient

customer service operations. This position requires strong communication skills, the ability to multitask,

and a proactive approach to problem-solving.

Key Responsibilities:

• Enter sales orders into NetSuite that come in from customers via email.
• Approve sales orders in NetSuite that come via Opmetrix (online ordering tool)
• Approve general Furtex sales orders in NetSuite that come via Shopify (online store)
• Approve Baya sales orders in NetSuite that come via Shopify (online store)
• Approve sales orders in NetSuite that come through EDI (SPS Commerce)
• Reply to customer enquiries where applicable
• Enter notes in Hubspot for sales team as required.
• Manage email boxes for senior managers.

Specific Requirements:

• Previous experience in a Customer Service, Executive Assistant or similar role for 3+ years.
• Attention to detail and Ability to multitask and prioritise.
• Experience utilizing Software Tools, E-Commerce CRM and Sales Software (Opmetrix, NetSuite, Shopify)
• Problem-solving and Analytical skills
• Ability to work autonomously and independently.
• Ability to work with a team.
• Excellent English communication skills.
• Proven attention to detail and accuracy in data management.
• Excellent phone, email, and instant messaging communication skills.
• Positive attitude, adaptability, and eagerness to learn.
• Ability to thrive in a fast-paced and dynamic environment.
• Willingness to work to Australasian Working Hours.
• Willingness to work or relocate in the Angeles City Pampanga Office.