Customer Service Coordinator, Philippines

Convergint is looking for an enthusiastic, results-driven, and customer service-oriented Customer Service Coordinator to join our Southeast Asia team. This position holds the primary responsibility of providing comprehensive support to the System and Customer Service Department while delivering the utmost level of service to our esteemed customers. This role encompasses not only exceptional customer service provision but also efficient management of data entry and documentation tasks.

Responsibilities

• Achieve total client satisfaction by effectively coordinating all customer service matters.
• Closely monitoring the quality of services provided by Convergint in the branch office.
• Updating, logging, and filing customer service cases in the ERP system, as well as coordinating and resolving customer service events and after-sales services.
• Proper handling of client documentations; handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates etc.
• Coordinate projects according to schedule, economically and to client’s satisfaction.
• Timely submission of required documentation.
• Client RPM arrangement and timely delivery of RPM report.
• Weekly report preparation & submission to CS leader.
  
  

Requirements

• Basic IT knowledge in hardware, network, and database.
• Strong service sense and skills, good time management, and high learning skills.
• Proven ability to build relationships with vendors, internal clients and colleagues.
• Good communication and coordination skills.
• Meticulous and able to work under pressure.
  
  

Behaviours

• Team player: Works well as part of a team
• Passion: Strong enthusiasm for work and life, positive attitude, and belief in success
• Proactive: Self-starter with the ability to take initiative; results-driven to solve problems by seeking alternative solutions
• Detail-oriented: Excellent attention to detail to ensure tasks are completed well