Customer Service Consultant (Senior)

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Consultant (Senior)

Location: 1880 Bldg., Eastwood, Quezon City

Work setup & shift: Onsite | Dayshift

Why join MicroSourcing?

You'll Have

• Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

Sales Support

• Provide effective and professional sales services to the required standards and policies
• Respond to all enquiries, quotes, and requests professionally
• Group bookings and reservations
• Provide effective selling techniques to
• Identify customer requirements and upsell product offerings
• Understand and apply the travel agent booking process correctly
• Assist and resolve issues pre-rental effectively and accurately
• Report on exceptions to policy where required, and liaise with the manager for guidance
• Respond proactively to sales leads, ensuring
• Upselling is applied where appropriate
• Effectively manage and/or escalate customer complaints
• Provide support to the team as required
  
  

On Road Support

• Ensure vehicle fleet maintenance and servicing standards and policies are complied with
• Provide scheduling and coordination of vehicle repair and maintenance on the road
• Ensure all vehicle registrations and memberships are up to date
• Support fleet logistics across branches where required
  
  

Customer Care Support

• Ensure all customer queries and feedback, positive and/or negative, are responded to and resolved in a timely and professional manner via all communication channels
• Report on all positive and negative feedback to management in the prescribed format
• Escalate and provide relevant data on feedback to management, where trends have been identified, recommending change and/ or improvements
• Respond to all fleet operation issues within agreed standards and timeframes, ensuring a quick, responsive, and efficient turnaround of services is provided
• Liaise effectively with external service providers, ensuring customers' standards are maintained, and the brand profile remains positive
• Establish and maintain excellent relationships with all stakeholders and colleagues through effective networking and the development of high-value relationships
  
  

What You Need:

Non-negotiables

• A minimum of 3 years’ customer service and or sales role
• Fleet Operations experience preferred
• Proven experience working in an inbound sales channel
• Excellent communication skills in English, both written and verbal
• Good logistical skills
• Attention to detail
• Excellent relationship skills
• Conflict resolution skills
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply