Customer Service Assistant
Littelfuse
Date: 2 weeks ago
City: Lipa City
Contract type: Full time
Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.
Customer Service Assistant
Acts as a liaison, providing product information and assists in resolving any emerging problems that our customers may encounter with accuracy and efficiency.
About The Job
We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.
We offer a competitive salary package and a variety of benefits, including Medical, Life, Disability, and Retirement benefits as well as development opportunities like internal Lean Six Sigma Certification.
Customer Service Assistant
Acts as a liaison, providing product information and assists in resolving any emerging problems that our customers may encounter with accuracy and efficiency.
About The Job
- Answers non-standard inquiries about the products ordered, product offerings, and offers minimal technical assistance. (40%)
- Provides accurate, valid, and complete order information to customers. (30%)
- Communicates with customers regarding price discrepancies, shipping information, dates and lead times. (20%)
- Tracks product issues and identifies if trends exists, reports issues to manager. (10%)
- Other duties as assigned.
- High school diploma or equivalent
- Associate degree, two year technical/trade degree, or equivalent preferred
- Five to seven years of experience
- Proficient in MS Office
- Analytical skills
- Strong communication skills
- Experience with SAP preferred
- High attention to detail
We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.
We offer a competitive salary package and a variety of benefits, including Medical, Life, Disability, and Retirement benefits as well as development opportunities like internal Lean Six Sigma Certification.
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